By continuing to browse this site, you give consent for cookies to be used. Can I view and use the RewardCash earned with the additional card that I issued to another? However, internet access is required during setup or to refresh the information of your past transactions. However, if you had already set up your Mobile Secure Key on more than one device before 30 July, then you'll still be able to use it on those devices. Press and hold the green button for 2 seconds to turn on your Security Device. No. Can additional cardholders apply for Google Pay? By creating a unique virtual account number for your payment information, your name and full card details are never shown in the app and never shared with the store. Only the individual in possession of the device can access the account. Yes, Mobile Secure Key works offline. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. After you have registered an offer with any one of your cards, all other cards (primary and additional) issued by you will be automatically registered with the offer, so you don't need to register again. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. HXWB) shown on your text message matches the one on screen this will be shown directly above the box where you input the passcode, the passcode you've input is 6 digits long and contains only numbers. For applicable transfer fees, please refer to the Pre-Payment and Receipt Disclosures received at the time of your wire transaction. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. Listening to what you have to say about services matters to us. Then enter your Security Device PIN. debit cards) via HSBC Online Banking or our Customer Service Hotline. We don't charge for sending you text messages but your network provider may charge you to receive them. We use one-time passcodes to check it's you when you make some online purchases. Connect your paired phone to Gear via Bluetooth if it is not already connected. Otherwise, your Mobile Secure Key may not work properly. This means that a user can only have one Security Device to access their account and only one Security Device can be linked to an Internet Banking account at any time. The HSBC/HSBC Amanah Security Device is PIN-protected. Replacement credit cards with a new number will be issued within 5 working days and sent to your registered correspondence address. Sometimes, when I use the promotional "Pay with RC" redemption rate, the RewardCash amount that I can enter is always rounded down, such that I am not able to settle the statement or transaction balance in full. You will use this 6 digit PIN to unlock the keypad whenever you want to use your Security Device. It's safe to dispose or recycle it. Alternatively, you can consider switching to another option which is a digital version of security device called Mobile Secure Key. Can I use Google Pay with a rooted device? Fraud alert: Don't fall victim to a scam. *** Include the outstanding balance of HKD20,000 and the total finance charge which is accrued daily and calculated at an interest rate of 2.65% per month (equivalent to an annualised percentage rate of 35.42% on purchase and 35.94% on cash advance) on the outstanding balance until it is fully paid. What information is shown on the "Expiry" page under "RewardCash summary"? After you have paid your statement or transaction on Pay with RC, the record will be displayed instantly in transaction history on the Account page of Reward+. We recommend you wait until the transaction is processed and posted before disputing. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. Our website doesn't support your browser so please upgrade. Contactless payment is easy and convenient to use. To request for a Security Device or further assistance, please contact us. We recommend downloading the HSBC Malaysia Mobile Banking app and using the Mobile Secure Key instead. From 30 July 2021 onwards, your Mobile Secure Key will work on only one mobile device at a time. We can deliver the one-time passcode to an overseas mobile number as long as it is recorded correctly on our records. If you hold other HSBC credit cards, please refer to the key fact statement and bank tariff guide for more details. As a security measure against fraudulent transactions, card schemes (such as Visa and MasterCard) have introduced a default setting for card issuers (including HSBC) whereby credit card customers must conduct at least one face-to-face chip transaction (i.e. There are over 6000 outlets in Hong Kong which currently support contactless payment function, including major supermarkets, convenience stores and eateries. Mail it to: The Hongkong and Shanghai Banking Corporation Limited, P O Box 72677, Kowloon Central Post Office, Kowloon, Hong Kong, 1. Other than that, you can also see the last Apple Pay transaction made via your device under your card in Wallet. For more details please read our Cookie Policy. Can I cancel the document upload while it is in progress? You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. We're here to help. You will see a change to the URL address bar area at the top of your browser when you visit the secure sessions in the HSBC website (indicated by "https://" at the beginning of the URL). 2. You can choose to make early repayment, however, the total outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. The net amount displayed in "Amount due" is only shown in the "Pay with RC" function. You'll need to contact our call centre and have it re-activated. To complete your purchase, just confirm your passcode when prompted. Never give out your security codes to anyone. Install and update your security software promptly, download and update your apps via reliable sources such as the app store for your device only. "Pay with RC" is an exclusive function available on Reward+. Yes, additional cardholders can apply for Samsung Pay using their additional cards. If you want to use a mainland China or overseas number, please provide the country/region code. Please report other lost/stolen HSBC cards (eg. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. The use of Samsung Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. As the battery within the Security Device cannot be replaced, you will need to replace the Security Device. If your account was opened at HSBC in the China Building (29 Queen's Road Central), your branch code will be 128. Transfers are confidential and automatically protected using SSL data encryption. How do I activate my Mobile Secure Key on my second mobile device? You can also use fingerprint or facial recognition, if your device has these features. Beware of viruses, especially on your mobile devices. We're not really checking your email address - it's how you type it that matters. You can earn $1 RewardCash for every HKD250 you spend on a credit card. If you would like to set up payroll account before applying for a credit card, please complete "Instruction Form for Setting Up/ Transfer of Salary Autopay". Select 'Generate Security Code' at the bottom of the screen. Samsung Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Your code protects your bank account from hackers and thieves. No. If you see the contactless logo, at merchants then you will know you can use your contactless payment function on your card. Logon code. Visa:https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2 MasterCard: https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html UnionPay:https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/. Can I still use all of them? Samsung Pay transactions are treated the same as the other credit card transactions using the same RewardCash mechanism / policy. As an added measure, customers also need to make another face-to-face chip transaction whenever they accumulate an offline transaction amount of HKD1,000. Yes, please upload all the documents again as HSBC will not receive the documents if there is any problem with the internet connection during the upload process. I've lost my physical Security Device. Other than that, you can also see the last 10 Samsung Pay transactions made via your device under your card in the Samsung Pay app. This is an important part of keeping you safe when you use your card online and has replaced the Verified by Visa password you may have used in the past. I have mistyped the application reference number, would that affect the application process? Enter a 6-digit PIN code of your choice and press the yellow button. If a you submit an address change and only select specific accounts (and have not selected 'Use this address for all correspondence'), the address change will apply at an account . Follow the on-screen instructions to enter your payee details, payment amount, and when you would like the payment to occur (future-dated or recurring). When do I need the re-authentication code? Follow the online banking instructions on the security code input page and enter the correct information into your Mobile Secure Key to generate the required security code. Apple Pay transactions are treated the same as the other credit card transactions and thus you can earn $1 RewardCash for every HKD250 you spend on Apple Pay. If the 'FAIL PIN' message is shown on your Security Device, this means your confirmation PIN did not match the first PIN you entered. Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app. We strongly encourage you to use the Mobile Secure Key as your mobile banking journey might be affected when we demise Security Device in 8th June 2021. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses fingerprint or biometric credentials in your device, or else they might be able to make transactions without your authorization. The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. Where can I report the incident and request a replacement? To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings> Google> Google Pay and select your HSBC credit card to make it the default card. If you choose to settle in the foreign currency, the Hong Kong dollars (for a Hong Kong dollar card) or US dollars (for a US dollar card) equivalent amount will be billed after a currency conversion at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. Follow the instructions on the screen to update your details. Wire receipts are available for up to two years in Personal Internet Banking. You can now bank from home with ease and peace of mind. Yes, you will earn $1 RewardCash for every HKD250 paid towards your bills online (except bill payment to Inland Revenue Department) using the following cards: RewardCash will be awarded only for the first HKD10,000 eligible online bill payments made using an eligible credit card in each monthly statement cycle. There is not a "default" card setting in Samsung Pay. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. For HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. Ownership of entire code build and all technical aspects of the application/platform; Preparation of a low-level design after understanding functional specifications; Build skeleton project so that junior developers can scale it; Implementation of given specifications as per HSBC standards; Review junior developer's code and mentor them It generates a one-time security code so you can log on and confirm transactions even quicker and easier on the app without the need to carry your physical Security Device. Can I receive a verification code when I am overseas? For Visa Card or MasterCard, when you tap the "i" button in the bottom right corner, you will see the last 10 transactions. All you need to do is make sure HSBC have your up-to-date contact details. HSBC Premier cardholders can use their RewardCash up to three years after earning it. All rights reserved. How can I check the status of my credit card application? Want to know more? The use of Google Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". Any of the below personal HKD HSBC Visa, MasterCard and UnionPay Dual Currency credit card are eligible for Apple Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. All other outstanding credit card balance including card purchases and cash advances will be subject to the interest rates and finance charges as set out in the Tariff Guide. Yes, additional cardholders can apply for Google Pay using their additional cards. You can see the full details of how this fee is calculated in our guide to general banking tariffs. The digital card is stored and protected in Secure Environment using Samsung Knox technology. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. If you have registered your card in Google account, your device will prompt you to input the cards security code to add that card directly from Google account. What should I do if I lost my mobile phone? When you make a purchase online, we may send a one-time passcode to the mobile number HSBC hold for you so it's important you let us know if it changes. If I dont use Mobile Secure Key, can I still use online and mobile banking? You can see the full details of how this fee is calculated in the HSBC Credit Card Terms (PDF). Carefully check the merchant details, amount and currency, as well as the date and time of the transaction, before replying. Will they be shown on PIB and credit card statements just like other types of credit card transactions? No, your Samsung Pay and your HSBC plastic card share the same card account. The Preferential Interest Rate only applies to the Approved Withdrawal Amount under the Cash Credit Plan. The name of the certificate owner (The Hongkong and Shanghai Banking Corporation Limited) will be displayed either on the URL address bar or near the top of the browser. International Bank Account Number (IBAN) API Lookup. HSBC Advance and HSBC Personal Banking. Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. If your application is successful,an SMS/email/letter notification will be sent to you. Find out more. For all other cardholders, RewardCash is valid for up to two years. You might also consider removing all your data (including Google Pays payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager). For security purposes, we may ask you to enter a verification code to confirm your identity. Also, online bill payment transactions under bill type of policy loan repayment to insurance companies made with any credit card will no longer be eligible for RewardCash. exceed 50 characters (including file extension). Yes, so if you have setup an autoPay instruction but at the same time repay your credit card statement balance using other means, you can contact us at least 1 working day (for HSBC payment account) or 2 working days (for non HSBC payment account) for further arrangement. 2023. Which HSBC credit card can I use to apply for Samsung Pay? Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges. Do I need to sign on the sales slip on contactless payment transactions? Find out more about how you can start using the Mobile Secure Key. Contactless payment transaction limit is set by the merchant. 3. When you logon to online banking, after entering your User ID and password, you will be asked to input the 10-digit serial number located on the back of your Security Device. How do I use my Security Device and what should I do if the security code is not accepted? Please update your app to the latest version. You might also consider removing all your cards by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. Once we receive your application and supporting documents, we'll process your application within6 working days. Does that mean I need to register twice? When setting up your account or resetting your verification phone number, enter a US phone number that is readily available to you to receive a security code for two-factor verification. If you are HSBC Internet Banking users, you can view the eStatement via online. 1. If you don't recognise the transaction, reply "N" or "No" and the transaction will be declined. While upload is in progress, your Personal Internet Banking session will not affect the upload process. Can additional cardholders apply for Samsung Pay? No interestwill be charged on your Spending Instalment Plan if you make full repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. Instead, you'll be redirected back to the merchant's website. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. It's easy to share your ideas, stay informed and join the conversation. HSBC routing numbers for receiving a wire payment, ABA/ACH when receiving an electronic transfer, ABA when receiving a funds transfer through Fedwire, ABA for receiving a funds transfer through Fedwire accounts in California, HSBC CHIPS code (when receiving a funds transfer or international wire), HSBC SWIFT code (or when receiving an international wire). (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). Do I have to upload all the documents again? Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). All Rights Reserved. The file name should not: Where can I upload documents for a personal credit card application? The changes to online card payments are being introduced due to new Payment Services Regulations. You'll no longer need to contact our call centre to complete the password reset journey. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. Do I need to connect to internet when I am using Apple Pay? Please note while processing the replacement card, your card will be temporarily suspended for merchant transactions (Autopay and Direct Debit Authorization will not be affected). You'll need to restart the PIN set-up process by pressing the green button on your device. If you're abroad and using an overseas telecommunication service provider, you may not receive international SMSes if your provider does not support it. The first card you add to Wallet is your default card. What should I do if I want to trade in my phone or want to send my phone for servicing? b) Irregular Income Earner/Part-timer: latest 3 months bank book/statement/ eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 3 months salary slip. Do I need to visit the merchant outlet in order to use "Pay with RC"? You need to settle the remaining balance to avoid incurring any interests and finance charges if you don't fully settle the payment by the statement due date. Are there any service charges for using the Verification Code for Online Transaction Service? If you dont want to receive these reminders, you can disable the notification anytime via "Settings". Can you send my eStatements to a different email address? New measures to help keep you safe from fraud. Problems with your mobile network coverage or signal could also stop or delay you receiving it. You can call us on 2233 3000 to report loss of your device. Since settling foreign currency transactions in the currency of the credit card may involve a higher cost, customers are reminded to make enquiries directly through the merchants or online stores for the foreign currency exchange rates and the percentage of handling fees to be applied before the transactions are settled. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. With this verification certificate in place, you can instantly know you're on a genuine HSBC website. You just need a computer with a webcam, or a mobile phone with a camera, and your documents. You'll need to generate a transaction verification code whenever you make a payment or transfer to another person or company. You'll receive a 6-digit verification code sent to your registered mobile number by SMS. What happens if I enter the wrong verification code 3 times in a row? I received a notification about contactless payment function. 5. For more information, please see ourSupported Browsers page. Otherwise, your eStatement will be sent to your designated email address protected by password. If you purchase a Samsung Galaxy mobile device from other regions, you will not able to use Samsung Pay. You can access the Mobile Secure Key by updating or downloading the HSBC Malaysia Mobile Banking app from your device app store (Google Play or Apple App Store) Once you've updated or downloaded the app, follow the walk-through to enable your Mobile Secure Key. We've introduced 2 different types of verification (2-factor authentication) to double check it's you making a payment. For HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. However, if you're unable to use Mobile Secure Key, you can still access our online banking via browser. Yes. If you do not pay the total outstanding amount due on your credit card by the payment due date, we'll charge this fee to your card. See all the RewardCash programmes. Thereafter, the finance charge will be calculated according to the same finance charge interest rate applicable to credit card as stipulated in the Tariff Guide. Yes, you can upload supporting documents after your application for a loan or credit card has been submitted. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. Find the answers and while you're at it, tell us how we could do better. This will help prevent unauthorised parties from completing transactions using verification codes sent to your mobile phone in the event they have your credit card information. Please ensure we have your correct mobile number. You can call us on 2233 3000 to report loss of your device. Despite no interest being charged, there is personalised monthly handling fee for Cash Instalment Plan. How can I report a lost / stolen credit card and request a replacement on the HSBC HK Mobile Banking app? Yes. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. If you ask for the code to be resent twice in a row without entering the correct verification code, you won't be able to complete the transaction. You can remove your card by selecting "Remove Card" after you tap onto the card. What credit card instructions can I give using Personal Internet Banking? Any of the below personal HKD HSBC Visa and MasterCard credit cards are eligible for Samsung Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. To ensure each payment is authorised by you, you need to authenticate every payment with your Iris, Fingerprint or a Samsung Pay specific PIN. It's easy to share your ideas, stay informed and join the conversation. Fees from the financial institution you transfer funds to and from may apply. If the payment order for your transfer (domestic or international remittance) includes an incorrect account number or recipient institution identifier, you could lose the transfer amount. To see which other documents we accept visitWhat you need for ID check. It usually looks like a shortened version of that bank's name. Launch the Samsung Pay App. No signature is required for contactless payment transaction of HKD1,000* or below. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com or use the Find My iPhone app to suspend or permanently remove your card(s) from that device. How can I protect myself and prevent my credit card information or verification codes from being used for unauthorised online transactions? If the currency of the credit card is billed, then the transaction amount will be billed to your card account. Australia BSB Number API Lookup. Where can I use contactless payment function in HK? You can register offers and promotions on "Discover". If you use Google Pay on the same phone, you might need to set the default payment wallet under Settings> NFC> Tap and Pay. Depending on the merchant setup, you may use contactless payment function for contactless payment transaction of up to HK$1,000*. Unfortunately, we can't accept a tenancy agreement online. No, you'll only need to use a verification code when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment. You can do the following using Personal Internet Banking: To give other instructions on credit cards: Do I need to register the Octopus Automatic Add-Value Service with the replacement card? When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment. Press the yellow button and enter the 6 digits shown on your Security Device to continue. Each cardholder can register three Octopus card belonging to him/ her for AAVS with HSBC credit card only. I forgot my application reference number, can I still upload the document? What information is shown if I tap the "Account" function? Google Pay works with most NFC capable Android? Can I opt out of using the Verification Code for Online Transaction service? To generate a security code for log on, transactions or re-authenticate, select 'Generate a security code' and enter your 6-digit PIN or biometric credentials. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. No - we'll only use your mobile phone number or email address to send you one-time passcodes when we need to check it's you making an online purchase. To set your HSBC credit card as default, go to Wallet, touch and hold your HSBC credit card and drag it to the front of all the cards. During the payment process, a pop-up will ask you to confirm your payment using your card reader or a one-time passcode (OTP). The passcode should be 6 digits long and will only contain numbers. UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts.
Which Sentence In This Excerpt From Great Astronomers,
When Did State Enrolled Nurse Training Stop,
Tele Intensivist Jobs,
Chelsea Court Apartments,
Articles H
