Aerial Direct are a leading independent provider of mobile communications and a member of the O2 Direct Partner Network. 5 days ago. on so when i originally submitted my complaint, they sent me an automatic letter saying they will investigate within 8 weeks and to email them if i have more info to submit. I will tag the community managers to the post. Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. To continue to get the best out of your handset it is important to keep it up to date. Thank you! Excellent communication and information. It's been a few weeks since your last update and I wondered how you were getting on. If this is to be paid by Aerial Direct a copy of your bill containing your Early Termination Fee will need to be sent to us at Freepost Plus RSUU-XBKZ-CLZX O2 Business Accounts Aerial Direct 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England. If you ever need us please don't hesitate to call us on 01329 558 558. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and This website uses cookies. I'm so glad i've found this forum, I was an O2 business customer and also got scammed to move over to them when they phoned me in 2012 and told me O2 were handing over business contracts to them. We know there may be times when its hard to get a mobile signal. Since I went ahead and requested my call records, as is my right under gdpr, aerial direct put in my notes "customer has requested to close her complaint" and they closed it! So I'm thinking I'll probably summarise what I want to aerial, but expect to have to go to the ombudsman. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. 18-02-2020 Aerial / O2 Early Termination Dispute MoneySavingExpert Forum If you have continuous signal problems there are ways we can help to try and improve this. It might help to check the network and phone settings on your mobile phone to make sure you dont have the divert all calls setting on, however, if the problem continues, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. She'd been on nights and was shattered and caught unawares. they pointed me to various regulations which were very helpful. Alternatively, to check your handset and tariff are set up for International Roaming or discuss adding a Bolt On, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. if you are a personal custimer, you will be treated as if you were one in the eyes of the law. You will then be given several message options by pressing 1 you will be able to re-record the unavailable message. Go to solution Anonymous Not applicable Options on 07-10-2013 15:53 My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. Yes. First, You Gotta Call DirecTV. 15:15. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Get involved! My issue with them is a little more complex than the rest, they originally called me in 2012 ouf the blueI was very skeptical at first but when they said that they were a partner of 02 and after checking this out. AgEagle Awarded Five-Year Multiple Award Schedule Contract by US 5 days ago. Markets Act 2000. Firstly, make sure that all the cables connected to the handset are secure and not loose. What more could you ask for? Obviously this is a big deal since your deadline of 1 year to complain to the ombudsman starts to run from the date of the deadlock letter. if you ever need us again in the future please don't hesitate to call us on 01329 558 558. 04-08-2020 Share it with your network! customer Streamline operations, increase efficiency, and boost productivity today. Far better system for members. They explained everything in a non-technical way so it was easy to understand. 3 days ago. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, My experience with Aerial Direct has always been one of excellence nothing is a problem to whoever you speak with and servicability has always been top quality. Which means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on. Six months or so before contract end. She ended up renewing. You can also download and use the O2 My Network app (if you have an iPhone or Android smartphone) to check the coverage and tell them about any problems. 3 days ago. 10:53. The latest news and views. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. In these cases, a Notice of Contract Termination spells out how a contract can be cancelled. on We understand that youve likely had your number for years, therefore, we allow you to port and transfer your number to your new telephony service with us. Aerial Direct Limited is authorised and regulated by the You can check the live network checker to see if there is a current network issue causing the problem. on By clicking Accept, you consent to the use of cookies. Apps, games and music An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. Our Microsoft certified engineers will take care of your network infrastructure, servers, work stations, and applications. I logged an official complaint with 02 who just said the same thing After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. 28-09-2018 My new SIM card was activated by a very helpful young man who explained everything clearly. You can upgrade your handset at any time using our Refresh product, please fill out our simple Webform or call us on 01329 558 558. UpCounsel accepts only the top 5 percent of lawyers to its site. No help whatsoever and Im stuck in a business contract as a consumer with no where to go. When your SIM is locked you will be unable to make or receive calls or texts. My calls were answered quickly. Thank you! Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. You can also use your voicemail abroad. Surinder Singh was brilliant in dealing with new new phone enquiry and was very responsive and clear throughout the process.Thank you very much. 4 days ago. Please set up an alternative contact number in MyO2 to do so. Out-of-plan usage Financial Conduct Authority for certain types of consumer credit lending and credit related 5 days ago, Support lines are open between Shirley Walters This can be done by accessing the desired mailbox and then pressing 0. Please raise a support ticket with our support team. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway This is where the phone line enters your premises. We will advise you and send you a replacement SIM card. but i was wary of sending my passport info and such via email or post, and needed to know if i could redact it to protect against identity fraud. 16:01. A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. 28-09-2018 Network problems could be due to a number of reasons such as planned maintenance or improvement works, adverse weather or vandalism. Didn't have any Internet access when off my home WiFi for over a week, maybe even 2 week as data was not added to my contract due to registration of an incorrect phone type Positive- Whenever I have spoken to an agent they have been professional, managed the issue effectively and got it sorted quickly. We often link to other websites, but we can't be responsible for their content. Still having heard no update about my complaint from aerial direct. Pamela Green Aerial Direct mis-selling MoneySavingExpert Forum If they had got back to me before 8 weeks was up, there would be no reason to consider unprecedented times. I closed my business 2 years ago and tried to get back onto O2 and kept getting offered new tariffs, and told that not being a business doesn't matter now. O2 can't/won't look at my complaint as its with plan.com, plan.com can't change my contract even though its electronically signed up with them as M & J agreed it (even though the terms are different) and M & J are saying there's nothing they can do to change it - I'm paying almost 50 per month for a really basic contract that could be a 20 per month SIM only contract to a 'normal consumer' (which I am, but they've signed me up as a business). Im having nothing but problems with my 02 business account from Aerial Direct. Click here to find out more. This was later renewed, but When I heard about her contract she was given I was appalled at how much she was paying for what she was getting. An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. Excellent communication and information. 05-10-2017 It may be that you have recently dropped or bumped your handset. We are glad to hear that you received all the help you needed. I'll drop you a Private Message to get more info just in case there's something we can do to help out. 05-10-2017 10:35, on If you find that your SIM or handset has become locked please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. No more calls dropping out. UK PO15 5UA. 15:30. Find out I mentioned this in my complaint email too them and the company said that they reviewed the call and that I accepted all when called, admittedly I was a little foolish here in trusting the company and didnt really know what I was getting intothey have offered other resolutions apart from cancelling/shortening the contract but knowing what I know nowI dont want anymore ties to this company. I was a direct O2 customer for 10 years and switching was the biggest mistake. on If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. Try an alternative method between the handset, headset (if possible) and hands-free speaker phone. Reply from Aerial Direct 5 days ago Thank you for leaving us a review. Sites such as Facebook, Twitter and Instagram can quickly burn through your data. Text to switch For a PAC, text PAC to 65075. Aerial Direct, the largest direct business partner of O2. 4 days ago, None None Recently, she received another call from Aerial, when she was least expecting it. Cancel your contract Our 98% client satisfaction rate is testimony to over 35 years telecoms experience. A contract cancellation is not an unusual event in the life of a contractual agreement. 28-09-2018 I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! 5 days ago, very helpful answered all my questions and help me set up my account for online billing, WAYNE METCALFE Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. 28-09-2018 FAQ - Aerial Direct Downloading an app or game uses around 30MB and using apps online may drain your data quickly. 3. Dependent on which type of master socket you have, you may need a micro filter to create this connection. Video, TV and films Aerial Direct - Has anyone managed to get out of the contract? It is important that there is airflow around the equipment. that manager is the one who is also in charge of complaints. If youre stuck with a problem, need help with your device, or just want to know more about a particular topic, we probably have the answer to it in Help and support. Wireless Access Points are a great way to scale your business without compromising your wireless connectivity performance. 18:14, Please let us know if theres anything else we can do for you, In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). 05-10-2017 Every time I have phoned I have been very well looked after. (https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx). All you need to do is call 901 as usual. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. 3 days ago, Anne Tune Your final bill will include the Early Termination Fee. Please note if there are any discrepancies you may be required to contact your supplier to solve. 00:13. more. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Four of these companies MOHELA, Nelnet, EdFinancial, and Maximus Education (which operates Aidvantage) are existing student loan servicers. Press * and then 4 The customer service assistant was helpful and supportive. Clean the gold connectors on the SIM with a clean lint-free Looking in the mirror could be transformational A secret shopping story. For more information or if you require assistance please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. R750 (R250 x 3) Early cancellation penalty 50% of remaining subscription fees. Madeleine Lock Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, "Over a year later in February 2017 they started cold calling and pressured her into agreeing to an extension on marginally better terms. Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. They push you for a contract and then rack up the price using small print and a nonchalant attitude. 23-04-2020 If youre not at the end yet, youll need to wait or pay an early termination fee. Cancel your DIRECTV service Get info on how to cancel DIRECTV services. For more information on master sockets and to understand what master socket you have please refer to our online guides. on Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and They explained everything in a 'non-technical' way so it was easy to understand. I've had my number for 25 years, i'm not about to lose it now. - edited Any news@Filomena ? CenturyLink: $200 (24-month term) or $300 (36-month term) Spectrum: $0 or $75 if you have Price Guarantee package. If its happening where or when you think it shouldnt, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Here's How to Get Out of a DIRECTV Contract Without Paying Ive posted a link a few times to the best place to report, this is similar to what happened to me. If you're trying to learn how to cancel DIRECTV, the satellite giant doesn't make it easy to figure out. Ive got this exact same problem but with M & J Acquisitions and plan.com. If you are with Virgin Media you have to contact them directly. Please visit our online guides to understand more about Wireless Access Points. Switching information can be requested separately to requesting your PAC/STAC code, which helps explain the process in more detail. It is always great to hear that our agents are providing a quality service.
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