Customer service is shocking After several non-existent oneill spellings, i told him. Since when was this customer service? She sheepishly said good bye and call ended. argos taken money but no order confirmation I was meant to have been sent a letter regarding the delay - I never received it. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. whomitconcerns. If we can be of any further assistance (are they taking the p***? Interaction, Climate Change, Sustainability & The retailer told The Sun this is unrelated to customers being charged for unprocessed orders. Their site hasn't worked properly for months. At the time a message came up, telling me that they could not confirm my order at that time but I would receive an e-mail within the next few hours. I contacted the courier company and spoke with a very reasonable person (who shall remain nameless as I don't want them sacked for telling the truth). We often link to other websites, but we can't be responsible for their content. I didn't receive a confirmation email after ordering. "I tried to place an order which wasnt going through so tried four times, just over 300 each time. http://www.argos.co.uk/static/Product/partNumber/7641644.htm All Rights Reserved. Contact them if you contact c.a.b they will give u time to sort it yourself but if its not resolved they can step in and escalate it! argos taken money but no order confirmation I PURCHASED AN IPOD NANO ( SILVER ) IN FEB OF THIS YEAR ITS BEEN RETURNED AND REPLACED TWICE DUE TO FAULTS, THE MOST RECENT ON SATURDAY 9TH MAY. I also said that there must be some law which they were breaking. I was told before that there is slight delay and I will get bed before 20th April now I am told that it will be middle of May for bed which was ordered 23rd of March. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Argos standalone stores are currently closed while branches in Sainsbury's supermarkets are open for collection orders only, Video explains how you set up your Argos gazebo, Independent Press Standards Organisation (IPSO). Instead, she starts quizzing me, miss quotes the taped conversation I had with Will (yet maintaining she listened to it), that they took the funds from my account as soon as order was placed (would not normally have trouble believing this but had already checked twice with bank and knew it went out on 30th - four days later, two days after delivery was due) and then tells me that she is going to investigate this further, with staff and couriers etc. Use up and down arrows to review and enter to select. They said it . DIGITAL CAMERA (which I wouldn't even expect my 7yr old to be satisfied with), which was worth a WHOPPING29.99! I questioned whether it was normal practice for them to take money for goods they were not actually prepared or able to supply. argos taken money but no order confirmation Still haven't had an email confirmation and not sure if your order has gone through? I was told the money would be returned to my account within 7-10 days max. money stuck in pending transaction - MoneySavingExpert Forum Another customer said a 500 gift card payment had been processed despite the order not . And that Ive USED it! I sent a messenger message to Argos who said the extra charge would be refunded. We are experiencing extremely high call volumes at the moment and sorry for the inconvenience this may be causing., Iconic high street favourite to return after 4 years as shoppers 'can't wait'. Standalone Argos stores are currently shut, while branches in Sainsbury's supermarkets are open for collecting pre-paid orders only. June 11, 2022 Posted by: what does dep prenotification from us treas 303 mean . Shocking! I was told that I would get a call from someone on Monday. Add message. Typical! I was unhappy that this had happened, but at least I would get my money back. I recently did quite a bit of overtime and finally decided to treat myself to a new camera. After waiting approx. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. yup ery poor customer service boycotting argos now going to try with tesco, WHEN I WAS WAITING TO COLLECT MY DYSON VACUUM CLEANER I SAW POSTERS ALL OVER THE STORE SAYING 25% OFF DYSON PRODUCTS WHEN YOU TRADE IN YOUR OLD VACUUM CLEANER . We decided to cancel our order, and go to Ikea (as we should have just done in the first place). I was so worried . Yesterday afternoon at approximately 2pm (5th September) I placed an order via the Argos website for 2 sofas amounting to 400. I went there to buy this and eventhough they claim this is NEW product and they have this machine in stock, i the store they say it is discontinued or not available at all. Leave the Archive, I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. argos taken money but no order confirmationgranville ny property taxes. When I got home I noticed they were not compatible so I returned to argos(33 miles) to get a refund. 1 ACCEPTED SOLUTION. and would get back to me. I didnt purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. Sep-10-2015 03:59 AM. Argos crashed during payment. Money gone, no confirmation. 0. DO NOT BUY ELECTRONIC GOODS FROM ARGOS, Hey everyone, the citizens advice can put your cases through to trading standards who will get your money back! If you have a new account but are having problems posting or verifying your account, please email us on. Items showing as in stock for home delivery but not available when trying to buy them. How do I stop the payment as I didn't actually place an order! Finally, after I had made several more calls and looked at websites and left messages for the charmless 'Lisa', I got a letter in the post on Friday afternoon. (That they charge you more for!) View our online Press Pack. After a month, I called to find out when to expect delivery, only to be told that half of our order had still not reached them - by that they meant that only half of the actual items, e.g. Bank cant help me. ComplaintsBoard.com is a leading complaint resolution website on the Internet. How do I stop the payment as I didnt actually place an order! argos taken money but no order confirmation. Thank God I did not pay an order online where I would realize two weeks later they will never deliver this and I would have just wasted time having to order different one after I would figure this out. This content may be old or outdated. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 27/03/2020 16:41, Might be pending transaction and can return within 3-5 days. The laptop had never even left the house and had only been used in a correct manner at all times. Jul 3rd, 2022 by . ), then finally told that 'Lisa' had gone home and I would have to speak to her Monday. Another customer said a 500 gift card payment had been processed despite the order not going through. But if it happens again please bring this up. IS THAT ALL? Today it has been 14 days, and still no money. They run security checks on the payment and then release it back to your account. FURIOUS Argos shoppers say theyve been left hundreds of pounds out of pocket after being charged for orders that didnt go through. I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. Can I add something to an existing order? The fact that they have taken the money would assure me that I would be getting a delivery when stated.She was told item would be delivered in 3 weeks so should therefore have her item delivered and if not then a courtesy call from Argos to apologise and explain the problem would have meant that she would have had more time to look around and Some shoppers say they've been charged as many as four times by Argos, despite the order not going through on any occasion. I then received a delivery on the following Wednesday. This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. I cannot believe that I was naive enough to think that this was my long awaited refund, perhaps with an apology at the very least, maybe even a goodwill gesture. wardrobe, had been sent to them. I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. Absolutely no way I will ever shop or advise any one to do in future from Argos. You keep telling yourself that! If you click on a link in this story we may earn affiliate revenue. If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. When the delivery did not arrive i phoned Argos customer services quoted my order number stated my problem of the failure to deliver. For other inquiries, Contact Us. Knowing I was getting no where I got to the point of my complaint and asked of they were in the nature of taking money for goods they were unable to provide, also that the internet was showing some of these items still in stock. God put me on Earth to acomplish a certain number of things. THEY ALSO HAVE SAID THAT THEY HOPE THAT I CARRY ON SHOPPING AT ARGOS IN THE FUTUREI DO NOT THINK SO. The response? WHAT ABOUT CUSTOMER PROTECTION BECAUSE YOU CAN BET THAT HAD IT HAVE BEEN A MATTER OF HOURS BETWEEN ME RETURNING THE USED IPOD AND NOT MINUTES THEY WOULD HAVE ACCUSED ME OF SWAPPING THEM OVER AT HOME WHEN I THINK THAT PROBABLY THAT IS WHAT A MEMBER OF STAFF HAS PROBABLY DONE. WHEN I ASKED FOR MY 25% OFF I WAS TOLD THE OFFER FINISHED YESTERDAY ! ", Responding to this tweet, a third customer added: "Same here, 219 from my account.". I asked whether in the circumstances they were willing to offer any compensation. It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). after that they don't care about whats wrong with your product, I think the whole company is a disgrace, I bought a digital camera, after less than 15 minutes the battery wore out, it also took really bad low quality pictures even though its 10mp (Kodak c1013 DONT BUY THIS PEOPLE), so, I asked for an exchange, (not even a refund!) LOL. P me off that much I will never use Argos / homebase ever again. ANY assistance would have been welcome) please contact us onetc" microsoft flight simulator 2020 stream deck profile; the wrong missy talent show; carleton college athletic director; houghton lake cabin rentals; meijer shredded cheese; morton buildings sales consultant; building within 1m of boundary; jalapeno salt water taffy; define unremarkable medical "The money is now leaving my account but I have no order confirmation from any of the orders to say its placed. You are viewing the PayPal Community Archives. And I will never EVER be buying anything from ARGO'S again! Argos order history boards.ie - Now Ye're Talkin' i asked has he never heard of that spelling. (and?) This is a great space to write long text about your company and your services. My order was not in stock and i was told they cant sell me anything thats not in stock. I think its a stock issue. Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment. Her reply was that for this to happen i would have to send a copy of my telephone bill to customer services. he said no. ", Another shopper asked: "Perhaps you can return the 140 you have taken from my account with no order created? Now I don't have the money to get the correct item I need! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. They are blaming Paypal for what it looks it's their issue. The customer service team I found to be rude and unhelpful, and think it's acceptable for someone to have to wait 2 weeks to have the issue resolved. Sign in or register to get started. After assuring her that it was them who had terminated the call which she denied and a short 2 way banter ensued with her not wanting to take responsibility. It would not have been so bad if they told us on purchasing the wii we would have knownthey said staff always tell people about it NO THEY DONT ! Can I pay online using my Argos Business Account card. This review was chosen algorithmically as the most valued customer feedback. Please rest assured that the payment wont be taken and we'll automatically cancel the pending amount within 24 hours. From the 1st phone call to place my order, all I have had are problems. tyrell fuimaono sister; missing 411: the hunted wiki So, again, I had to explain about the delivery being late (check with your couriers) and about my conversation with Will, to which, she replied that she didn't know what had happened as she couldn't get into my details as 'Lisa' had put a block on it. It couldn't be easier to shop for what you love and need; whether you need toys for the kids or want to update to the latest tech, you can browse all the latest deals, create a Wishlist and order products on the move from wherever you are. argos taken money but no order confirmation There are better shops out there; I really wish I never bought it! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I am sorry that you are not happy with your order and I can assure you that we have fully investigated the matter of the camera, whereby you have stated that you received a Vivitar V188 3MP Camera. They run security checks on the payment and then release it back to your account. I RANG THE CUSTOMER SERVICES DEPO FIRST AND THEY SAID THAT AS IT HAD FAULTED TWICE I WAS WITHIN MY RIGHTS TO ASK FOR A DIFFERENT MP3 MODELBUT WHEN I ASKED AT ARGOS THEY SAID I COULD EITHER HAVE MINE SENT AWAY FOR REPAIR OR A LIKE FOR LIKE EXCHANGE. Last night their website was acting up, I've placed 5 orders but the website kept giving me 404 error. I too will be informing all friends, family and anyone else that cares to listen, to NOT use Argos, unless you are in-store, and want something fairly small and cheap. To see all content on The Sun, please use the Site Map. They need to cancel the order from their end so I wouldn't wait 10 days. I had to pay 117 for a repair they carried out to the screen. Because of this i was treated like a second class citizen. Argos had tweeted an apology on April 23, saying it was sorry to customers for its website temporarily going down. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). "Ive now lost money and have no idea how I can get my daughter's birthday presents. Will do that, but has anyone else experienced the same with Argos? By this time I was in danger of losing my temper completely and asked for the address which i could write to informed her that i would be putting a complaint on the internet forum and that we would be recommending to our wide circle of friends that they do not use this Argos home delivery service. If it's been two hours since placing your order, and you havent had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. I was told to take a till right beside another employee that was fixing a light. The operator said my daughters card would be re credited immediately and could only apologize. It says it was in stock at my local store so I tried to pay for it to then pick up at my store today. I queried the lateness of the delivery with the driver, explained the situation (goods too late etc. I've then contacted Argos via live chat and they confirmed the payment is pending and hasn't left my account and confirmed the order wasn't placed. Who on earth would give such a charmless, inarticulate woman a job in a customer service role? This is because the payment will be rejected by, as no order has been placed, this payment then gets placed into Paypals holding account. They are still refusing to refund my money. I called through again, was passed round several departments, told that I should have received my refund from the store, as all it needed was for someone to call them and authorise it (REALLY? So I told them then please release my funds ASAP as there is an Order expiry date of 10 days and I can't wait for the 10 days. As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. Or whatever, I will probably never find out. When I queried this, she explained that, although I had received the item on Saturday 28th, I had not called about the mix up until Wednesday 2nd. With all the misquotes she made and the false details she quoted, I didn't trust her to do her job properly, so I decided to start looking into it myself. My bank statement shows they took 5 payments though, but I have no order confirmation and can't see what went through on their website. Goodbye. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. How on earth does that work? I was amazed to say the least the operator then checked to see the current stock ability of the items and said everything was now sold out and therefore unavailable. Argos Chat Support told me that Argos cannot cancel these "pending charges" as they have no order number and that . This content may be old or outdated. This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. By browsing this website, you consent to the use of cookies. argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation He could not explain this, as it had apparently been passed around several delivery drivers and he was at least the third. Pay in 4 Transaction on a Failed Order - PayPal Community I bought a Samsung blu-ray player along with the Samsung wireless LAN USB stick. I wasn't given any choice or hope. She replied that the internet was not always up to date (I thought this was the whole point of internet ordering being able to check stock etc.) I just happen to have a name thats been in conflict with their past. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. caused. The poor manager (only a young lad) then had to stand and apologise to me because some woman called 'Lisa' had decided that they needed to investigate the matter before they would give me back my money and had put a block on the order so no one else could even get into it and tell me what was going on, let alone issue me my refund. I was without my laptop for six weeks when I finally received it back and powered it up the screen remained blank. 1999-2023 PayPal, Inc. All rights reserved. But if they have not captured it then Argos can't cancel it or refund the payment for you. Operator in put the order in to the computer and found that the paper work had not even been forward to the warehouse for dispatch. Meanwhile, someone else tweeted: "Can you please refund 120 youve taken from my account without actually processing my order? PayPal transaction is still going through even though Argos order failed. Argos - Taking money for products which are not available On finishing the call my daughter went back on the website to check stock availability for herself and found 5 items out of 6 still available for home delivery. Well, I certainly don't make the same mistake twice, and will make sure that no-one I know makes the mistake of using Argos. tkinter resize image to fit canvas - theluxxorgroup.com Thanks Argos told us it's currently experiencing a high number of calls to its customer service line due to the coronavirus crisis, but says it aims to refund shoppers who've been charged but not received their orders "as soon as possible". By this time i was getting very angry with being messed around again rang the operators and after an even shorter chat with the operator where i admit my tone was a little terse i was put on hold again and after about a minute finally got through to the escalation team. After completing the order process I was shown a message which said something along the lines of: "your order cannot be confirmed at the moment. Share your photos and videos with others to prove the truth of your words. Its shameful that Argos are not honest about the delivery dates, well if you are getting too many orders then please do not book any more when customers tries to order online or in store. I too have been ripped off my Argo's they just want your MONEY! Beanbags are out of stock. I therefore decided to check it - and was straight on the phone to 'customer services'. All are laughed. Argos shoppers furious as hundreds of pounds taken from accounts no returns accepted. LOLICOPTER! my daughter bought an mp3 player but i couldnt find the recit to take this product back as it went falutey i then just took in and she said thats your own falut you should look after your i was affended by this behaver but i thought to leave the shop as i would get arrested for being angrue my daughter then is to never sahop at argos again her grandma was disapointed and want to takew things ferther she new they would just laugh so she let it. She seemed to think that her appalling, rude, unhelpful attitude, constituted a personality.
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