Their address is Gelderd Motor Park, Leeds, LS12 6EG. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Big thanks Jamie and co, you are doing things right. | Read 41-60 Reviews out of 378 . Would I recommend Stratstone, absolutely! Would 100% recommend this dealership. Lady very helpful on the phone. We hope to be of service to you again! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. We use dedicated people and clever technology to safeguard our platform. Would 100% recommend this dealership. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. Rang to book car in for emissions problem, fitted me in first thing next morning. Thanks again!Customer Services. I just found the customer service very mediocre. The BMW Digital Key Plus is now available for smartphones with Android operating systems. Purchase a new MINI Electric and enjoy a complimentary Pod Point home charger or 750 towards your deposit. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Got a call 12 hours before the appointment to be told they hadn't got the booking. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! I so appreciate it .. a very positive and reassuring experience. We value your feedback and take pride in providing the best possible customer service! Huge thanks to Ellie, initially, and lastly to Steve and Paul. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. I am very pleased you are satisfied with your visit! Bought a replacement key for almost 200. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Rang to book car in for emissions problem, fitted me in first thing next morning. Little gestures go such a long way. Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. Hi Dawn,Thank you very much for taking the time to leave us this positive review! Technician provide a very comprehensive report and video. We never felt under pressure, and were offered a very reasonable price. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. No one could find the fault except these guys. I was given a courtesy car which helped me greatly. If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Top service. Confirmed by email. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . No one picks up the phone and when left a message nobody calls back.Terrible. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Jamie at service reception desk very helpful too. Politics latest updates: Union leader Pat Cullen says nurses are pushed Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. We are absolutely thrilled that you have rated us so highly! Lovely courtesy car clean and well presented. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. We also ensure all reviews are published without moderation. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Technician provide a very comprehensive report and video. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Scratched, tyres cracked, carbon fibre loose. Thanks again Jessica and BMW Stratstone. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Date of experience: 20 February 2022. They think we customers ate stupid!! The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. I can see we would have a poor relationship if I bought a car from this dealership. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! He and is colleague looked after us throughout the sale. Very professional, friendly and very informative. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The salesman was a very pleasant & helpful young man. . In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . Hello LinkedIn, I have just under 48 hours to sell this STOCK BMW I4 40e M Sport with the amazing Pro Pack! Check out what 398 people have written so far, and share your own experience. Stratstone - MINI Leeds Reviews | Read Customer Service - Trustpilot Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! The salesman was a very pleasant & helpful young man. Got to give a special mention to Rhiannon. Do you agree with Stratstone - MINI Leeds's 4-star rating? Date of experience: 03 March 2023 Lady very helpful on the phone. Stratstone MINI - Stratstone MINI Leeds are very pleased | Facebook It goes against our guidelines to offer incentives for reviews. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. I so appreciate it .. a very positive and reassuring experience. Lady very helpful on the phone. The branch is always available for any assistance that you may need. The UK's leading premium vehicle retailer. . Technician provide a very comprehensive report and video. Discover the new BYD ATTO 3 as we explore its features, design and practicality. his customer service was excellent. Thank you for taking the time to leave us your rating!Customer Services. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. It meant we could put the car through its paces under conditions pertinent to us. Verification can help ensure real people write reviews about real companies. I challenged this and have since just been ignored. Would 100% recommend this dealership. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Holly was a new member of the sales team & in our opinion a great credit to the company. I was given a courtesy car which helped me greatly. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! 2023 Trustpilot A/S. We are absolutely thrilled that you have rated us so highly! Browse our wide range of Business Contract Hire offers on MINI's most popular models. Got to give a special mention to Rhiannon. Find out how we combat fake reviews. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. State of the m4 cs was horrendous! Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. We appreciate you taking the time to do this, and hope you have a great day!Customer Services. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Hi,Thank you so much for taking the time to review your experience with us. Meet the team Monday! Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! He showcased Stratstone Mini very favourably. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Our Team Stratstone Manchester | Ferrari Dealer We hope that you'll consider us again in the future.Customer Services. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. Situated on Gelderd Road. Customer Services. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Apparently car needed almost 3000 of work. Found a mini in difficult times for me. Everyone's a winner. Best wishes,Customer Services. I was given a courtesy car which helped me greatly. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Nothing was too much trouble for him & that made the transaction a pleasant experience. All rights reserved. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. It meant we could put the car through its paces under conditions pertinent to us. Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. 2023 Trustpilot, Inc. All rights reserved. Thanks again!Customer Services. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? Our aim is to deliver a positive customer service. Find your next car at MINI Leeds, where. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Hi,Thank you so much for taking the time to review your experience with us. Very knowledable reception staff took very good care of me. Stratstone News Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Excellent service from start to finish. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. When I came back to pick my car up, the keys were handed to me, and that was it. I was regularly kept up-to-date with the progress of my service. Hi Dylan,Thank you for taking the time to post this review. Will certainly deal again. Damian as always and Ryan in the Service Dept were first class. Booked a MOT online a week ago with Stratstone BMW Leeds. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Best wishes,Customer Services. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Hi Anna,Thank you very much for 5* review! It goes against our guidelines to offer incentives for reviews. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. The salesman said the transaction had not gone through so I paid again. Welcome to Stratstone Tyneside. Thanks again!Customer Services, So glad I bought my car from here. Date of experience: 08 December 2022 Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. I took the time to look through their website and choose a car nearly 40,000 . To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Would highly recommend & would return in the future. For businesses Categories Blog. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Took my Mini for its yearly service. Very happy with the way I was attended to, both booking the job in and doing the tyre change on the day. Everything I expected and was promised was done. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Here are 8 tips for writing great reviews. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. Lovely courtesy car clean and well presented. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Stratstone BMW Reviews | Read Customer Service Reviews of www Have a great week!Customer Services. Top service. Nothing was too much trouble for him & that made the transaction a pleasant experience. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Hi Dawn,Thank you very much for 5* review! Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Find out how we combat fake reviews. . Check out what 115 people have written so far, and share your own experience. For complete peace of mind, rely on an Approved MINI Service Centre. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Stratstone - MINI Derby Reviews | Read Customer Service Reviews of www I will never use Stratstone Mini again. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Find your next car at MINI Leeds, where. Huge thanks to Ellie, initially, and lastly to Steve and Paul. I so appreciate it .. a very positive and reassuring experience. There was just no enthusiasm from the staff at all. The salesman was a very pleasant & helpful young man. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. Top service. Thanks again!Customer Services. Mercedes-Benz has given the A-Class a number of updates for 2023, which you can learn about in this video. Would highly recommend & would return in the future. It goes against our guidelines to offer incentives for reviews. Meet the team Monday! We value your feedback and take pride in providing the best possible customer service! Find out all the latest automotive industry, manufacturer and Stratstone related news here. Big thank you to Rhiannon Berry, Hello Linda,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Discover Stratstone. Hi Anna,Thank you very much for 5* review! Stratstone | LinkedIn The communication was great and consistent and has been the most straight forward car purchase I have had. I walked out after waiting 15 minutes - with not service. Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. No one could find the fault except these guys. I was given a courtesy car which helped me greatly. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Took just one week from first visit to home delivery. Very professional, friendly and very informative. We are absolutely thrilled that you have rated us so highly! Here are 8 tips for writing great reviews. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Great customer service at Stratstone MINI Leeds. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Official MINI Retailer in Leeds. Find out how we combat fake reviews. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! I cant thank Gary and the team at Silverlink enough for their care and attention over the years. I dealt with Jack Beeston from Hull BMW and I can say I havent dealt with such a great guy for a long time. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. We use dedicated people and clever technology to safeguard our platform. Holly was a new member of the sales team & in our opinion a great credit to the company. Seamless, professional and efficient service, from the moment i sent an online enquiry, Dave the manger was excellent, But Jessica who sorted my part exchange and sold me my new car was brilliant from start to finish, Just a call or email away for anything. I so appreciate it .. a very positive and reassuring experience. The branch is always available for any assistance that you may need. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Best wishes, Customer Services. The car is gorgeous and the service was second to none! Definitely worth the journey from Cambridge to Hull to collect. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of The perfect solution in keeping your MINI's paintwork and interior looking like new. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Jamie at service reception desk very helpful too. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Never call back never answer questions! We also ensure all reviews are published without moderation. Just had the first service on a second hand car I bought last year from Strastone. Everything I expected and was promised was done. Best wishes,Customer Services. Once you have purchased you car, for some reason you are passed onto a handover person . The entire team at Leeds seem an exceptionally welcoming team. We are absolutely thrilled that you have rated us so highly! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of To help break down the cost of servicing, why not consider one of our popular MINI Service Plans? Also helped with vehicle set up and installing My Mini app explaining everything clearly. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Thanks again!Customer Services. Contact the Ferrari Dealername and meet the Ferrari team. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service.
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