Learn more (Opens in a new window) . Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Are you passionate about sharing your knowledge of Apple products? Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Everyone brings something different to their work, and Tom brought creativity and technical experience. . Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. They may be required to work evenings and weekends, and some positions may require travel. verdade. Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. Si continas recibiendo este mensaje, infrmanos del problema These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Copyright 2023 Apple Inc. All rights reserved. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Ability to consistently deliver great customer experiences no matter what the situation. excuses voor het ongemak. You reassure customers when delivering product diagnoses and potential solutions. los inconvenientes que esto te pueda causar. Learn more about your EEO rights as an applicant (Opens in a new window) . message, contactez-nous l'adresse You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youll grow your career skills too, because leaders here take an active role in your professional development. Aydanos a proteger Glassdoor verificando que eres una persona real. Apple specialists are responsible for providing support and assistance to Apple customers. They will also learn about the software and hardware they will use on a daily basis. Your day in the Apple Store is filled with a range of focused support and service tasks. Learn more (Opens in a new window) . Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Believe it or not, it was kind of a childhood dream to work at the Apple Store. When a customer needs assistance, you quickly assess their situation. And thats our greatest strength. . Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. to let us know you're having trouble. Product specialists interface with project managers and clients to determine a product's future direction. Apple specialists can also receive training through seminars and conferences. When a customer calls for help, you quickly assess their situation. But you also know how to turn mild customer curiosity into intense interest and ownership. They may also be responsible for providing support to Apple Authorized Service Providers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Many locations have immediate openings for these positions. Apple specialists must have a deep knowledge of all things Apple. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Please help us protect Glassdoor by verifying that you're a Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Discover even more benefits of doing what you love. Technical Specialist Job in Tigard, OR at Apple To view your favorites, sign in with your Apple ID. para nos informar sobre o problema. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. message, please email Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. You may be communicating with other technicians, engineers or managers. Thats what led me to become an Apple At Home Advisor. Find available Technical Support and Customer Support roles Careers at Apple Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. naar Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Technical Specialist hourly salaries in the United States at Apple - Indeed You guide and advise the customer, and help set up their new products. You also spend time behind the scenes, solving problems and repairing products. Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Find available Apple Store Support roles You can set the standard for Apples unique style of service through words and action. When a customer becomes an owner, its the beginning of a relationship. Related: Apple Specialist Interview Questions and Answers. Introduce yourself, and well get in touch if theres a role that seems like a good match. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. You reassure customers when delivering product diagnoses and potential solutions. Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. As a busy new mother, Arlinda had very specific job criteria in mind. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. What is a Technical Specialist? - Zippia No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Required setup of server and network. Apple is an equal opportunity employer that is committed to inclusion and diversity. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple Technical Specialists are the people who make sure that Apples products work as advertised. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. What does a Product Specialist do? Role & Responsibilities Pro Workflow Video Expert. Youre supporting people. This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. Technical Specialist - Apple Jobs This training is usually part of the onboarding process and may last for a few weeks. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. IN-Technical Specialist - Jobs at Apple (IN) Customer service skills are essential for this job, as you will often be interacting directly with customers. Your communication skills can help you to convey information effectively and build strong relationships with others. Documents and demonstrates solutions by developing documentation, flowcharts, layouts . This knowledge can help you answer questions and provide solutions to customer concerns. Read A Technical Specialist job description and meaning. envie um e-mail para As devices become more complex, so too does the software that runs them. I interviewed at Apple (Sydney) in Feb 2023 Interview 15 minute phone call. You may be communicating with customers over the phone, in person or through email. Technical Specialist Job Description - Betterteam Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Technical Support Job Description | Glassdoor United States Department of Labor. Both full-time and part-time jobs are available. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We offer the support youll need to thrive in whichever path you choosehere. Si continas recibiendo este mensaje, infrmanos del problema Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. Over the years, Ive built great relationships with many of our regular customers. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. Tom helps people discover the endless possibilities of what they can do with Apple products. Every call means a new opportunity for me to help our customers. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. UK-Technical Specialist - Jobs at Apple (UK) message, contactez-nous l'adresse You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. What Does a Real Estate Development Manager Do? As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Bring your people skills and well help you with the technical skills. Apple Specialist Jobs, Employment | Indeed.com Please enable Cookies and reload the page. ein Mensch und keine Maschine sind. They will also learn about the computer systems and software they use. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. I get the benefits of an office community from the relaxing environment of my home. para nos informar sobre o problema. scusiamo se questo pu causarti degli inconvenienti. The entire store team benefits from your commitment to providing the best care for customers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. envie um e-mail para Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Ci With experience, they may move into positions such as technical support, sales, or training. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. The work environment for an Apple technical specialist is usually in an Apple Store. Last updated: March 23, 2023 Youre knowledgable about Apple products, and you have an aptitude for helping others. There are approximately 121,151 job openings for technical specialists in the US job market currently. Apple Specialist Salary & Outlook. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. Introduce yourself, and well get in touch if theres a role that seems like a good match. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. At Apple, the learning never ends, and team members continually support each other. What Does A Technical Specialist Do - Zippia Many aspiring Apple specialists choose to pursue a degree in computer science or a related field. Your base pay will depend on your skills, qualifications, experience, and location. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. US-Technical Specialist - Careers at Apple Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. Get discovered. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes los inconvenientes que esto te pueda causar. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. At Apple, were not all the same. Toms enthusiasm for connecting with others has given him a bit of a following. Roles include Creative, Technical Specialist, and Genius. om ons te informeren over dit probleem. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. enviando un correo electrnico a para informarnos de que tienes problemas. US-Expert - Careers at Apple This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. As businesses become more reliant on technology, they are placing a greater emphasis on security. Ehsan, Engineering Manager Learn about working in Hardware They use these skills to identify and resolve issues with software and hardware. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. You should also manage security functions and oversee the configuring of computer parts. Working at Apple has actually made me rethink my academic goals. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. Come to us in your pursuit of success. Programming of database, filter and batch. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Learn more (Opens in a new window) . Help new owners get started and help current owners troubleshoot their mobile devices. Technical Specialist Resume Example - livecareer Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Next up, shes planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You even give. I came in with no tech experience and Im doing great, thanks to the training and my team.. Cupertino, CA. We are sorry for the inconvenience. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. And thats our greatest strength. In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. If I can fix their problem, its like Im helping them get their world back.
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