We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). Reply. free lookups / month. Company number 10690039. Most of the operations handled from this Openreach corporate headquarter. Contact BT. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Find out whos who. We're committed to making sure we're improving our planet for generations to come. This is how life was back then. We have a range of cars and commercial vehicles for sale. 4190816 Go to Solution. Find out more about what that means. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. BTs registered office is 1 Braham Street, London E1 8EE, registered in England and Wales No. They all carry an Openreach identity badge though, which they should show you straightaway if they dont, make sure you ask to see it. Openreach Limited is a wholly owned subsidiary of BT Group. How to contact Openreach. The functional separation of Openreach from BT has had mixed results, according to economists J. Gregory Sidak and Andrew Vassallo, who have argued that while Openreachs creation produced the short-run benefit of lower prices, it also led to long-run costs, such as declines in telecommunications investment, customer satisfaction, and measures of the United Kingdoms global competitiveness in telecommunications.[5]. Ofcom said that the competition concerns that it had identified in July had not been voluntarily addressed by BT in the interim. At 9am this morningI had a personal reply from the Chief Executive of BT Retail. Openreach builds, maintains and manages the broadband network in Northern Ireland. United Kingdom, For journalists who need further information, Billing, broadband, landline, mobile, BT Sport & TV enquiries, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, completing the media enquiries online form. Openreach Limited runs the UK's digital network. [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services. [18] Openreach has also received a high number of customer complaints relating to poor service. [33] Nevertheless, Ofcom's final decision, published in July 2016, did not require BT to sell Openreach, primarily due to the time required and costs involved in addressing pension, lease and covenant issues. Openreach Customer Service Number Contact Us Openreach 800 023 2023 Just click on the icon in the bottom right corner of the screen. [7] Instead, BT offered an "FTTP on Demand" product. Im sure you will get a response within a few days. Kelvin House, 123 Judd Street, London WC1H 9NP. Solved! Offices, reviews and public commentary for UK companies. Customer Service Enquiry Need to book your vehicle in for a service, authorise a work request or speak to a customer service advisor? Our people 1 Braham Street. Around 3.5 million of the customers affected lived in rural areas. They go the extra mile and take on any challenge to build a better, faster and more affordable network that helps our customers stay connected. When our customers let us know theyre unhappy with any part of the service we provide, well do our best to make it right, learn and act on the feedback. You can address any letters to this corporate headquarters office to: Kelvin House, 123 Judd Street, London WC1H 9NP. 0800 028 4387 Monday to Friday, 8am - 6pm Saturday, 8am - 1pm Get in touch New Business Want to find out more about how we can keep your business moving? {{ userNotificationState.getAlertCount('bell') }}. 0800 800 152 Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIM's. If calling from abroad, use +441635 691702 National press office. Phone Number . [19][20] It does not communicate directly with members of the public, but only with their service providers. Cables, poles, cabinets and manholes are looked after by Openreach. The building, in the heart of the city's business district, will become a key hub with between 3,000 - 4,000 colleagues set to be based there . Openreach engineers visit around 29,500 homes and offices every weekday on behalf of its customers, the CPs. You can change your cookie settings at any time. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. Your complaint will be logged on our internal system and you will be provided with a unique reference number. (adsbygoogle = window.adsbygoogle || []).push({}); Address :Kelvin House, 123 Judd Street, London WC1H 9NP, Twitter ID : @https://mobile.twitter.com/weareopenreach. Have a query and not sure who to contact?. million verified professionals across 35 million companies. 696 talking about this. The property helpdesk is managed by a third party and are unable to discuss customer enquiries. 0800 800 150. This means were independently governed, and has helped us become a more autonomous and customer-focused business. E1 8EE Spotted something in our network that's unsafe or damaged? No credit card required. BT High Level complaints number used to be 0800 731 2762. From the families and friends that come together at weekend sports events, through to the coaches and communities that help support young people. Loaded 0% - We're proud to sponsor Ulster Rugby Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Type: Private company Industry: Coffee shops Headquarters: London, UK Number of locations: 1,017 Revenue: 227.9 million GBP Number of employees: 5,000 You may also check: Openreach head office uk contact number and email support Openreach Limited runs the UK's digital network. Get contact details including emails and phone numbers As a result of this, BT gave Ofcom a list of voluntary commitments, which included making Openreach a distinct company with its own staff, management, purpose and strategy. Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com But were independently governed. If you're a domestic or small business consumer of a communications company, you have the right to use our service. Shouldyou find an effective way of complaining to BT an address or phone numberthatgets youthrough that I havent published, please share it with me! "Get in early if you want a desk!" Furthermore, ministers discovered that the agency with responsibility to ensure Chinese equipment and code was threat-free was entirely staffed by Huawei employees. We use some essential cookies to make our services work. [44], On 7 June 2013, a report of the Intelligence and Security Committee of Parliament concluded that BT should never have allowed the Chinese company access to the UK's critical communications network without ministerial oversight, saying they were "deeply shocked" that BT did not inform government that they were allowing Huawei and ZTE, which both have ties to the Chinese military, unfettered access to critical national systems. In 2017, Ofcom published the Digital Communications Review. Please select from the dropdowns below for other contact pathways. Lets see what fibre broadband is available to you. Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Can anyone point me towards an email address or telephone number for the openreach wayleave dept? [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. Complaints regarding Openreach, Billing department, or long standing faultsget resolved quickly. Help and support; Contact BT; Back. National security threats and personal privacy, Intelligence and Security Committee of Parliament, "Final statements on the Strategic Review of Telecommunications, and undertakings in lieu of a reference under the Enterprise Act 2002", "Did Separating Openreach from British Telecom Benefit Consumers? Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. [41], ZTE, another Chinese company supplying extensive network equipment and subscriber hardware to BT Infinity, also came under scrutiny after the US, Canada, Australia and the European Union declared the company a security risk to its citizens. Most of allyou need a reference number for your complaint. We're regulated by Ofcom against key service and performance measures. (business & personal). Openreach Limited is a wholly owned subsidiary of BT Group. We employ more than 37,000 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK to our customers networks. Option 1, then option 2. I take no responsibility for incorrect numbers or info here. We have a range of ways to get in touch for new and existing customers. [31] The initial conclusions of Ofcom's investigation, which were published in February 2016, did not require BT to sell Openreach. BT's Chief Executive, Director is Philip Jansen. Please help update this article to reflect recent events or newly available information. 1 Braham Street Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > Search over 700 Openreach Limited is a wholly owned subsidiary of British Telecommunications plc. We also use them to offer content that's personalised and relevant to you. [8] The deal was the largest in ECI's history. I can only find a bunch of websites and forms to fill in and I really need to speak to someone directly in regards to obtaining a map of openreach pole locations in my area. BT Openreach Criticised for Failing to Deliver Broadband. @https://mobile.twitter.com/weareopenreach, The White Company Corporate office, Headquarters, Kelvin House, 123 Judd Street, London WC1H 9NP. openreach.co.uk bt.com 1 44800023XXXX Abby Chicken Head Of Sustainability Guildford, GB View 5+ gmail.com hotmail.com yahoo.com prideinlondon.org selfridges.co.uk johnlewis.co.uk aol.com juno.com 5+ +353 83 811 XXXX +44 20 7607 XXXX +44 1594 52XXXX +44 20 8371 XXXX 408-834-XXXX +44 7525 19XXXX Nirali Patel Director of Data and Analytics The actual figure? Read this document:Code of practice for residential customers and small businesses. This came about as part of an agreement with Ofcom after its Digital Communications Reviewin 2017. 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The Centre for Economics and Business Research's new report for 2021, Ultrafast full fibre broadband: a platform for growth, confirms digital connectivity's crucial role in helping us through Coronavirus and in changing how we work and live for the better. Report damage or a safety concern Broadband problems with new homes We're the people who connect homes, schools, hospitals, libraries, businesses - large and small, broadcasters and governments to the world. If youre a customer of an ISP, you should contact them about any service issues or faults. Subsequently, the committee confirmed that in case of an attack on the UK there was nothing at this point that could be done to stop Chinese infiltration attacking critical national infrastructure. 0.7%", "BT offers universal broadband by in place of regulation", "BT Fibre On Demand: What is it and what will it cost? Have youbeen drained of all energy, stuck in endless loopstalking tocall centre staff in Bongo Bongo land? These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Just click on the icon in the bottom right corner of the screen and select the 'others' option and then 'contact us' to get started. Our network They will raise the issue with us on your behalf. Below are some executive team members name of Openreach corporate office United kingdom. London Alternatively you can call us on 0800 023 2023 (option 1). Myself and my team cover the whole of the UK. Myself and my team cover the whole of the UK. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. Learn about our diversity and inclusion agenda. Most broadband providers use the networks infrastructure to provide their services to customers. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Registered in England and Wales No. It's our mission to build the best possible network with the highest quality of service, and make sure that everyone in the UK can be connected. I found a number of BT Contact Numbers, and BT Complaints addresses which will help you contact someone willing tolisten. An investigation by the Competition and Markets Authority said it was not a competition issue but a matter for Ofcom, and Ofcom undertook its own enquiry. At Openreach, we pride ourselves on making sure we provide excellent customer service. What does Openreach do? [30], BT Group's acquisition of mobile phone operator EE, which received regulatory approval in October 2015, was partly funded using 1.7bn of Openreach's revenues. Becoming independent Our board is responsible for setting our strategy and overseeing our performance. Our engineers use lots of different types of vans, so dont worry if it doesnt say Openreach on the side. This was countered by an offer made by BT for Openreach to provide the infrastructure for 99% of UK premises to receive download speeds of at least 10Mbit/s by 2020, at a total cost of between 450 million and 600 million. Boots Opticians. Clive Selley CBE: Chief Executive Officer Find out about the five ways we're rising to the challenge of delivering Fibre broadband to rural areas of the UK. EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. Let me help you trymy fresh approach! By May 2019, when it had connected 1.2 million premises to FTTP, Openreach aimed to have connected 4 million premises by 2021 and 15 million by around 2025. Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. Lorem ipsum dolor sit amet consectetur adipisicing elit. A dedicated customer service handler will be allocated to your complaint, or enquiry, to fully investigate and resolve your issue as quickly as possible, keeping you up to date throughout. Also Read : The White Company Corporate office, Headquarters. Monday to Friday 8am to 9pm. Code of practice for residential customers and small businesses, Fibre Broadband Installation | Full Fibre to the Premises (FTTP) 10 important things you should know, Work From Home Jobs Need Fast Reliable Internet. Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Fibre broadband is now available to more than 148k homes and businesses in Belfast, Province wide more than 575k homes and businesses can get Full Fibre Broadband, Technology capable of delivering download speeds of up to 1Gbps. London, United Kingdom. Below are some executive team members name of Foot Locker corporate office UK. I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Next accounts made up to 31 March 2023 For corporate enquiries only - call or write to us at our registered office: BT Group plc Contact Number for Openreach You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. [11] The technology is designed for distances of less than 500 metres (yards) between the cabinet and the property, and is cheaper to implement than FTTP because it does not involve laying fibre cables,[12] although its maximum speed capacity is less than FTTP. The quickest way to contact us and raise your issue is through our chat facility. [4] The resulting organisation, Openreach, opened for business in January 2006 and reported directly to the BT chief executive. Contact us. 30 minutes laterI was contacted by theHigh Level Complaints BT teamwho offered arefund and compensation. If your complaint is so far unresolved, try sending an email.NOTE: This is only for use once you have triedraising a complaint using the main telephone numbers below.BT Sales 0800 800 150 or BT Faults 0800 800 151. At Openreach we know the importance of rural connectivity and how vital it is to many communities and businesses. Sustainability is at the heart of our business. They tackle complicated engineering problems from coordinating works with councils, highways agencies, energy suppliers and landowners, to installing and maintaining the complex kit that provides fibre broadband services. However, Ofcom found that there had been a misuse of the terms of contracts allowing the compensation payments to be reduced. 2 . In 2015 BT consulted on the possibility of allowing Openreach to deal directly with consumers, which would have required the approval of Ofcom, but withdrew the proposal, partly due to objections from other service providers. We stick to the highest standards of health, safety and wellbeing across the whole of our business, making sure that everyone - our colleagues, our partners, our communities - returns home safe and well. We're a wholly owned subsidiary of BT Group and our customers are the 688 communications providers who sell phone, broadband and Ethernet services to homes and businesses. Complaints policy At Openreach, we pride ourselves on making sure we provide excellent customer service. And were constantly developing, building and maintaining it to give you the service and speeds you need to run your daily life. If they dont have a badge, dont let them in. We don't just recognise that our advisors have their own style, we embrace it by encouraging you to handle calls in your own way, one that matches your personality. Genesys named a 2022 . For more information contact our fleet solutions partner. Got an enquiry about careers at BT Group? We learn from all the complaints we handle and use that insight to . Huawei is not permitted to supply the telecoms market in the US and a number of other countries because of concerns that its products include "backdoors" which could allow Chinese security services access to the equipment. Keep your email factual. Looking for a particular Openreach employee's phone or email? Please leave me a review if you have a moment My Reviews, List of The Board of Directors names Our board, The email address format isfirstname.surname@bt.com. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. [43] On 16 December 2012 David Cameron was supplied with a in-depth report indicating that the intelligence services had very grave doubts regarding Huawei, in that the UK governmental, military, business community and private citizen's privacy may be under serious threat. Unhappy with Openreach work? , We need to know about something that's unsafe ASAP so please report it straight away.. 2 Openreach Customer Service Engineer interview questions and 1 interview reviews. To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, youll need to go through your Communications Provider. I found most of these alternatives on forums on the Internet. Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. Clive , The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. 0800 800 150. I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. We like to give our customers a personal, local touch. Most of all getyour complaint escalated if you are still unhappy with the outcome. You can change your cookie settings at any time. I have a Crackly Line. While you are waiting for a replygo through the normal channels of ringing an advisor. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Ive been asked by many people for a Complaints BT number other than 150 or 151, so I decided to do some research. Found inside - Page 242While Openreach was established relatively swiftly in the aftermath of the . Openreach Limited's registered office is Kelvin House, 123 Judd Street, London WC1H 9NP, registered in England and Wales No. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. You've rejected analytics cookies. Contracts required compensation payments to be paid to other telecoms providers if the services were not delivered on time. Openreach is using What3words to make it easier for people to tell us exactly where they find damage to our network and for us to fix it. Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help. We have a dedicated, and highly trained, customer service team who take great pride in resolving the issues raised to us. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. [21], BT have been accused of abusing their Openreach monopoly,[22] which generated almost 35% of operating profits in 2016,[citation needed] particularly by underinvesting in the UK's broadband infrastructure,[23] charging high prices and providing poor customer service. Our network is the largest in the UK. Find out more about our executive team who they are, where they came from and what they do for us. [40], The Chinese telecommunications company Huawei was contracted to supply critical components to UK telecoms networks, including Openreach's fibre infrastructure in 2010 and EE's 4G network. [28] Openreach are accountable to each of the telecoms providers, as well as Ofcom. Are you wondering how to complain to BT ? Address: Openreach headquarters is completely transparent when it comes to contact information and location of the Openreach headquarters. The best way to getin touch withHigh Level Complaints BT department is to either write directly to the chairman, or a member of the board. Option 1, then option 2. [9], In June 2017 Openreach demonstrated its version of G.fast technology, using "side pods" that can be bolted on to existing cabinets to offer potential UK broadband speeds of up to 100Mbit/s. Lorem ipsum dolor sit, amet consectetur adipisicing elit. [24], In January 2016, a cross-party report by the British Infrastructure Group of MPs, working from data from the Office for National Statistics, found that around 5.7 million broadband customers in the UK had internet connections that did not reach Ofcom's acceptable minimum speed of 10Mbit/s. And wherever possible we route calls to the closest contact centre, helping you start conversations and build rapport. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form 10690039. If you need help for other reasons, use the links below. Or write to the address on your phone bill. Most of the operations handled from this Openreach corporate headquarter. 01800000. Help and support; Contact BT; , Openreach, which is responsible for maintaining BT's national UK phone and broadband network, takes a lot of flak from both ISPs and consumers alike for customer service failings , BT Headquarters. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. Nationwide test of UK Government's Emergency Alerts Service at 3pm on Sunday 23rd April . If you are a journalist, please contact the press office by one of the following options or by completing the online form. The email address to write tois gavin.e.patterson@bt.com, If you complaint to BTand it is resolved successfullylet me know! [citation needed], Every week they also deal with 650 network breakdowns due to damage, theft and weather, test 12,000 poles and replace 920, replace 85 cables and street cabinets, fix 100 low wires and connect another 3,000 newsite plots to its network. The majority of the members are independent. [42] Although BT had notified the UK government in 2003 of Huawei's interest in their 10 billion network upgrade contract, what they did not do was raise the security implications as BT failed to explain that the Chinese company would have unfettered access to critical infrastructure.
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