Your email address will not be published. Fee refunds through Depop Payments are automatically processed. Depop Payments refunds. - See all their sales in-app. If you dont have much light around, try using filters or apps to help brighten up your photos. Use the three tips below to reduce return requests and boost sales! Do thorough research on your item if you are unsure of its authenticity. Your PayPal account is connected to your Depop account. For a business to succeed, having a fully equipped and knowledgeable seller is a must. Then, you can just drop it off! Many Depop sellers do this to reach more audiences, making their chances of coming across the right buyer for their item higher. While there are other sites dedicated to finding vintage clothing, Depop is best known for trendy and vintage clothingespecially womens clothes. Now that you can list items, here are some tips to get those items to sell quickly. Selling something on any new platform can seem confusing and overwhelming, but dont be discouraged. When that fails, a return may be requested. These fees can add up to a significant amount, especially for larger transactions. You can choose to issue a full or partial refund through the Depop app or work with Depop Support to facilitate a return. Remember that the competition on marketplaces like Depop is tough. It pays to know that you should ensure that you and your buyer can keep track of the status so they would know when to expect their order or if there will be a delay in the delivery. After you go through the steps of formally issuing a return on the platform, arranging the return is the next step. On Depop, a common issue for sellers is that customers request a return. This may result in giving a refund to the buyer. Find the Summary page on your PayPal account. As a seller, you want to create the best buying experience possible. Depop fees Depop will charge a 10% fee for any sales which have been made through the ' BUY' button, and it's charged on the total transaction which includes the shipping costs. The seller can accept or decline your offer. What color or colors does the object actually have? Offering free shipping is a plus, too, if you want to sell your item faster. Facts to Know, How Much is a Gel Manicure? How To Prevent Returns & Refunds On Depop? Aside from claiming that an item is authentic when it's not, Depop's guidelines prohibit selling fake or counterfeit items. However, we always have the option to regret our purchases or make hasty purchases, as would occur in any online store. There are different marketplaces on the internet nowadays. Ill show yall what depop is saying. Keeping up with trends may help you sell more items on Depop. LIKE I CANT FIND ITTTT. The buyer must always be given a refund from the initial transaction, regardless of whether you use PayPal or Depop Payments. Having a firm grasp of your business can help with eliminating many problems. While some people have a set spending limit, others would consider purchasing an item if it were reasonably priced. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. Depop is an excellent marketplace on which to launch a business or sell products on your own to generate extra income. Suppose both parties did not arrive at a resolution. Pricing is another important aspect when it comes to selling. While you can ask your buyer to pay you outside the Depop platform, it's not a safe way in case the customer decides not to pay. Congratulations! You should find ways to have an advantage over other sellers with the same item. and our All you have to do is ask your buyer to return the item with tracked shipping. What is the true color/colors of the item? However, like in any business transaction, issues can arise. Once marked as finished, it will automatically revert to your bank account or credit card, but it can take up to a week for the bank and slightly longer for a c.c. Since all these fees are clearly stated on the website, there's no need to worry about hidden charges. To keep the Paypal fee from being forfeited and to ensure that you have Depops Seller Protection, we advise using Depop payments. For more information, check out our guide on Depop Reviews. But still, no matter how easy it is to start selling on Depop, selling on any platform for the first time may seem confusing at first. then you will give the refund to the customer. Depop will also charge an additional 1.29% seller service fee for UK-EU transactions. Tap > tap All sold items. Keep in mind that you only have to refund the buyer in two situations. To send a full refund, follow the steps for Full refund. You must include accurate descriptions on your listing in addition to a photo that accurately represents the item. As a result, you will lose out on the service fees charged by PayPal. Step 4: Tap on 'Connect PayPal'. You can set up custom prices and ship the item nationally or worldwide to the buyer by purchasing a shipping label through a third-party service or ship via your local post office. Step 5: Log in to your PayPal account. But when cleaning them, you have to be careful. However, pricing your item right doesn't mean that you should compromise your earnings. Hi, this is my first time posting here. Along with showing an accurate photo, you need to have accurate descriptions on your listing. This is how you refund a buyer paying with Depop payments: According to Depop, in order to use this refund method, you must have an attached, active debit or credit card. I tried to report my case to Depop but their rules state that payments made via PayPal should be filed to PayPal but when I tried, the system says that I cant file a dispute to that certain transaction because I already received the payment hence the notification I received. You must conduct a search for the specific transaction that the buyer made on the Summary page. However, sometimes tiny details get missed, which is understandable as long as you are willing to correct the mistake and make amends. Items are usually secondhand or homemade. In this article, we are going to show you exactly how to sell on Depop step-by-step with a fresh new account to help you, whether you're completely a beginner or not. The company only charges a flat rate of 10% for the total sale and standard PayPal fees that vary depending on your location and PayPal account setup. There are plenty more fashion apps to check out as well. New Selling requirement (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? There are definitely some steps you can take to help decrease the chances. Therefore, having accurate, high-quality photos will not only help you with marketing but also with reducing the volume of return requests that you receive. Make sure the lighting is ideal so that the clothings colors appear true. It's an excellent place for young entrepreneurs, as it doesn't require any fees to join, and there are no listing or final value fees. DoNotPay helps you appeal fee waivers in a hassle-free way. If the item appears to be not as described, your customer may open a return request up to 180 days after the transaction date, according to these conditions. Follow these steps: Ensure you have a strong case for an appeal. However, if your customer asks for a refund, Depop will refund you for the Depop fee. Promptly answer Depop's emails in the given timeframe. Refund failed. You must follow selling regulations as a registered business using Depop. Your item was not described accurately to the point that it can be determined that you misrepresented it to the customer. The price of an item is another factor that dramatically affects your potential buyer's purchase decision. You may not have the time, patience, or knowledge to do it yourself. This includes inaccurate statements of sizes, colors, flaws, counterfeit, condition, missing items or incorrect items. Be on top of this by keeping an eye on your email for any letter coming from PayPal. What is a Midi Dress? While some use stock photos, it is always a good practice to use yours. All you have to do is to choose the best print-on-demand service provider for your business, such as Printful or Printify, and create your own custom goods like t-shirts, mugs, and more. It is important to note that PayPal does take a fee for the transaction. The honesty of your listing will help limit the number of return requests that you receive. While some have a specific budget to follow, some would also consider buying an item if it is reasonably priced. Comment * document.getElementById("comment").setAttribute( "id", "a1dbae1a5a97c09c954368b82c9efa32" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. You should do this within the allocated time frame to show that you are an honest and responsible seller. Aug 16, 2022. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. For example, you can raise your concern if the buyer asks for a refund outside Depop and charges you the fee. Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Buying an item on Depop is a simple process. Any other method of sending Depop refunds can be a surefire way to be conned. r/Depop The saga continues so my account was reinstated after the 24 day ban and I've been complying a list of all transactions, unjust refunds to take to small claims (9000). Kudos / Solution appreciated. We have helped over 300,000 people with their problems. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. 1. The price of an item is another factor that dramatically affects your potential buyers purchase decision. Depop is a peer-to-peer social shopping app based in London that first launched in 2011. I went to the bank to get it checked and they confirmed that no refund was sent to my account. Submit your case! That is why, before you venture into something, it is crucial to know the process of vending, what could cause problems, and how you could solve them. All you have to do is sign up here, and we will text you the link to the app. Items are usually secondhand or homemade. Display the object from all sides and in close-up shots. While you can do many things to avoid receiving a buyer return request from your sold items, here are some of the key points that you should remember when listing on Depop. Step 2: Enter the 6-digit code sent by Depop to your phone number. Shipping is a crucial part of finalizing your sale. Therefore, you will lose out on the fee costs for PayPals service. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Since there's no way you can avoid Depop fees, your best bet is to appeal for the fee waiver. You will enjoy the novelty that Amazon brings you if you want to try clothes on without having to pay first; read more about it here. While there are honest ones, you may encounter some who would like to take advantage, so you have to be wise while keeping it professional. The platform is very similar to other online marketplaces like eBay, Facebook Marketplace, Mercari, or Poshmark. This will ensure that they can provide proof of return so the refund can be processed. There are many things you should know before selling on any marketplace. By browsing this website, you consent to the use of cookies. Do not forget how fierce the competition is on websites like Depop. Besides, they also have a Seller Service Fee that is only charged on UK-EU transactions. Use tracking on your items, so you have proof of confirmation for shipping and delivery. Emailing Depop promptly will enable them to assist in resolving the issue in a timely manner. However, it is also good to use stock photos if you have them. You must mention essential details such as: In order to give your potential buyer a visual experience, your item photos are essential when listing. Show every angle of the item and up-close frames. If your item doesnt arrive or is significantly not as described, youll get a full refund if you report the issue to us within 180 days of the date of purchase. We will reimburse you for the Depop fee if you have refunded any sales. All you have to do is create a draft once, and you can effortlessly cross-list to any platform that our team has integrated. Buying happens every day. Depop is a leading online marketplace for buying and selling fashion. Quick communication when emailing with Depop so they can help resolve the issue within an appropriate time frame. Avoid having disputes on your products and having your Depop account suspended. It may be tempting to make your item sound better than it really is. You should be aware that PayPal charges a fee for the transaction. Create Clear, Complete, and Honest Item Descriptions, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? It happens when selling products, sometimes items dont work out for your customers, and you have to issue a refund. The key difference between Depop and these other platforms is its user base and social media-like structure. How you refund a buyer on depop really depends on what method they used to purchase your item. However, although using the platform is simple, it does not mean that you as a seller can ignore putting effort in to run your business efficiently. Upload as many pictures or videos as you can, so buyers can see your item from all angles. But when cleaning them, you have to be careful. Follow the instructions in this article and start selling your own products on Depop. Wait for a response from the support team. Depop Payments or Klarna If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Its important that buyers receive the item they anticipated when they placed their order because a good description of your item will determine their expectations. Make sure there is optimal lighting, so the colors of the clothing show true. Now you can start selling items and get paid when your items sell. Your description must disclose that you are working with a third-party to source and manufacture your products. Ensure that the background is neutral, light and clean, so nothing is distracting. Cookie Notice If the seller is unsure of how to proceed, you can always outline the steps for him to follow since I will do so in more detail in the following section. Depending on how they bought your item, a buyers refund will be handled differently on Depop. Surely this isnt correct, Ive stated I dont do refunds but Im doing it to be nice. For more Depop information, continue reading: Depop orders can be easily canceled, of course. Once youre logged in, click on Sell from the top right side. This helps you look more like a trustworthy seller. As an individual seller, you are not required to issue a refund unless your buyer feels that the listing was not an accurate representation. Its your responsibility to ensure that your customer receives items exactly how they expect them. Listing an item on Depop is completely free. For more information, check out our guide on Depop Reviews. In this article, weve shared many important things you must know before selling on Depop. Depop allows. When you make a purchase using links on our site, we may earn an affiliate commission. And second, you can use it as proof when issues against your item arise. Here are their restrictions: When it comes to shipping on Depop, you must first decide on the shipping and fulfillment option. Ensure to ship orders to the address on the Depop receipt. Your item was as described, but the buyer changed their mind. There are undoubtedly some actions you can take to help lower the likelihood. Overall the goal in our tips listed below is for you to be as transparent as possible regarding the item details. Here's everything you need to know about it. On the Summary page, you will need to search for the specific transaction that the buyer made. Gaining the buyers trust by providing a tracking number for the shipment is a great strategy. Click on the 'Receipts' tab. Tap. Getting paid on Depop is very easy. We will also give you some tips that VERY FEW sellers know to deal with returns (You need to read the end). She has also held positions in social media marketing where she has learned the in-and-outs of optimizing social media use. I lady recently bought a pair of leggings from myself on depop. It can have a big impact on whether or not people decide to buy your items, even if youve uploaded high-quality pictures and written a detailed product description. The benefits of accurate descriptions are numerous. Do you think the refund went to your paypal balance for some reason ie was declined by the bank and bounced back? Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). We stress the importance of images in our guide on boosting sales on Depop. Have you bought anything and paid for it via paypal since the refund should have gone in? Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. When you sell products, it occasionally happens that customers arent satisfied and you must issue a refund. As a registered business that uses Depop, you must follow selling regulations. This content may be old or outdated. You will not be entitled to a refund for the fee when you issue a refund for the transaction. The orders need to be shipped to the customers address on the Depop receipt. Please keep in mind that if you didnt describe your item fully, you might have to refund the payment to the buyer of your item. This is because stock photos are already created for marketing purposes. At this time, if you want to cancel an order on Depop like a buyer, you must chat with the seller responsible for your order and ask them to cancel the order and refund. If you can, try to settle the issue with the buyer first to prevent an issue from being raised with PayPal. But if you cannot establish a resolution between you and the buyer, you will have to resolve the issue by directly dealing with PayPal and providing them with proof to help your case. To complete the action, click confirm refund after youve finished. Advice is voluntary. Then, edit photos online into square sizes with a free online designing tool like Canva or its premium version Canva Pro and upload them in your listing. If the item was sold and paid using Depop Payments, you could settle any issues with your transaction through Depop. The fee will be taken from your connected PayPal account or the card you are using on your Depop account. In addition, you want the customers to see the item as clearly as possible, including the print, the fabric, the quality, and any flaws. Leave the Archive. Since 2011, Depop has been one of the most popular resale apps, especially for fashion and young people. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. Selling your items on Depop is a simple process. Facts to Know. Make sure to only use clear, high-quality photos in order to stand out from the competition. You can also describe regular items to fit trends (although remember to be honest). Facts to Know, Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. On this blog, we will share some tips on how you can avoid disputes in your Depop listing, which may result in buyer return requests, and how you can also process a refund for them. These things might be a waste of your time because every second a listing is shipped back to you is a second it loses its chance to sell again on Depop. so i bought an item from a seller, she didn't ship for over 2 weeks so i filed a claim and depop refunded me. If at any point you have to give a refund to the buyer, heres how the refund process works on Depop sellers. Depop will then conduct an evaluation to see whether your item is significantly not as described. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Tell her to send it back FIRST then you will refund minus your fee. You can also make offers on items if you think the listed price is a bit high by tapping the Make Offer button on the listing. So, you not only want to have high-quality, accurate photos for marketing purposes, but it will help to limit the number of return requests that come in. Choose the transaction you'd like to refund, then tap Refund, For a full refund, select the Full refund tab. Buyers appreciate knowing what they are purchasing before it gets to them to avoid messy refunds. To guarantee that a photo is the right size, take it in square format. @InternetGirl. How big is it, and what are the dimensions? Depop charges a 10% commission for every sale made through the BUY button. Step 4: Link to your social media account and tap on Next. Your top priority is to keep track of the goods you sell and ensure that your customers get what they ordered. Any other method of sending Depop refunds can increase your risk of fraud. If you want a refund for an item you havent received or is significantly not as described you need to start a dispute either through Depop or PayPal depending on your payment method. You should respond within 24 hours to resolve it quickly before asking for Depop's help should you unsuccessfully find a resolution with the buyer. Head over to Your Depop Profile Page, click the Debob icon, then hit the Relist Products button to select items to relist. So do you know, We found 15 urban outfitters alternatives that are just as edgy, fun, cool, and most importantly, way kinder to the, Your email address will not be published. It is completely normal for you as a customer to occasionally want to cancel an online order. Additionally, you want the item to be as visible to the customer as possible, including the print, fabric, quality, and any flaws. All your transactions must be within the app, and you must use Depop payments. Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page. We will guide you through the process of getting your fees waived, so you'll be able to keep more money in your pocket. 8 8 Related Topics Check the retail price or similar brand-new listings to your own if the item is brand-new, and proceed from there. We recommend using Depop payments to avoid losing the Paypal fee and ensuring you have Depops Seller Protection. Step 3: Fill out the basic details and then click on Next. Or, do you have a collection of handmade products that you'd like to start selling? i bought a top and trousers on depop, they weren't shipped for 8 days + won't be until sometime next week maybe. By browsing this website, you consent to the use of cookies. Step 2: Once youre logged in, click on Sell from the top right side. It may be worth investing into an authentication service for higher priced or luxury items. Im worried I wont see them again if I refund now? Follow the three tips listed below to help prevent return requests and increase sales! - Get paid directly into their bank account. Luckily, it is the simple part of the process. When it comes to print-on-demand service providers, we recommend Printful and Printify. The description should let the buyer know everything they need to know about the item before purchasing. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. Note that counterfeit items must be automatically be refunded without the need for the buyer to return the item as shipping any counterfeit goods is illegal. Now, don't waste time! Whether youre looking to clean out your closet or sell handmade goods, you can find success on Depop. Follow these steps to list your first item: Once an item is sold, Depop will email you a shipping label that you will need to print and pack up your item with. Contact DoNotPay today to fight and waive Depop fees among other services as listed above. Common lies are listing an item as a popular brand when it isnt from that brand and not mentioning minor flaws like stains.
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