Let us know, Copyright 2023 Citizens Advice. For action to be taken in response to noise nuisance the landlord must first satisfy itself that there is evidence of this. The landlords advice to the resident on 20 March 2020 that his neighbour had been taken to hospital that morning for treatment indicates it had been in communication with his care worker at this time. Where an ASB case is graded as 1, the Housing Officer must refer it to its ASB team, completing a risk assessment. 18 May and 19 November 2020, the landlord made 22 visits to the property to assess noise in response to 50 reports of noise made by the resident. Where a tenant at risk has a support network the HO/HAO should always seek to involve the support agency or advocate in order to assist the tenant in the process. You have rejected additional cookies. Please tell us more about why our advice didn't help. If your neighbour says your tree is dangerous, you could ask a tree surgeon for advice. We used to go to work shattered. https://www.definitions.net/definition/Hounslow. London Borough of Hounslow (202128145) - Housing Ombudsman His original complaint had not been dealt with satisfactorily. Hounslow gears up to celebrate the Coronation of King Charles III and The landlord advised that it saw insufficient grounds to escalate the complaint to the final stage as there was no further investigation that c, be carried out and escalation was unlikely. Complaining about your neighbour - Citizens Advice The resident replied later the same date asking for a permanent solution to the issues. You can send your complaint to the council by post or email. If that doesn't work there are other ways you can ask them to stop, for example by reporting them to the council. We use cookies to ensure that we provide you with the best possible experience on our website. The hedge must be on land owned or occupied by someone else. that there was a burning smell coming from his neighbours property two days earlier. We bought a house a few years ago, only to find as soon as we moved in, a single mother drug dealer lived next door. Hounslow Council criticised for delay in responding to homeless man The document detailed the reasons for the referral as due to allegations of anti-social behaviour from residents. Talk to your neighbour face to face if you can - make a note of what you agreed. After the resident made further reports of noise on 18 and 19 May 2020, the landlord enquired about installation of noise recording equipment but was informed that, due to the ongoing corona virus pandemic, the noise team were not entering properties. The landlords file notes confirm it had a joint meeting with the relevant support teams on 24 March 2021 to discuss this case and what action to take going forward. Moreover, the landlords updates were invariably advice that its investigations were ongoing. The landlords ASB policy also says it will maintain contact with the reported of ASB throughout the case who must be update on the progress of the investigation. Hounslow Council (202001964) - Housing Ombudsman A report by Hounslow Council's Standards Sub-committee, which was due to be published as the paper went to press this week, is believed to be highly critical of Councillor Mohinder Gill. On 4 May 2021, the resident asked the landlord to escalate his complaint to stage two. I could not sleep all last night and now have the same again now. Whilst the landlord has to take steps to address ASB in line with its ASB policy, it has a responsibility to balance this with the needs of its vulnerable residents including those who may be the perpetrators of ASB. Take 3 minutes to tell us if you found what you needed on our website. This had not highlighted any noise concerns. You can buy the documents from the Land Registry if you dont have them - it only costs a few pounds. For example, 2 metres will only be the right height in some cases. COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Hounslow Council 29April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. On 7 October 2020, the resident reported to the landlord that there had been loud music from the neighbours flat throughout the night. This procedure also states that, f the noise levels are likely to constitute statutory nuisance, s policy provides for a two-stage complaints process, with timescales for a response of 15 working days at stage one and, working days at the final stage. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its response to the residents reports of noise nuisance, The landlord made reasonable efforts to substantiate the residents reports of noise and. We couldn't complain to the council as we owned the house and if we sold we would have to inform the new owners. It reiterated that he should continue to complete diary sheets and send them to his Housing Officer (HO). This can also cover artificial light or a build up of rubbish that could possibly cause harm. This service has seen evidence that the ASB officer discussed the situation with his care worker. It said if the resident felt in danger, then he should call the Councils Enforcement team and leave a message and insist that they visit the flat. On 16 March 2020, the resident reported there had been loud music and banging all night for the last three nights from his neighbour. Read what we're saying about a range of issues. The council can order your neighbour to take action to stop the problems with the hedge happening again. Police refused to do anything, and environmental health were even more useless. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. On 30 April 2021, the landlord assessed whether it was proportionate to escalate the action it was taking against the neighbour taking into account his vulnerabilities. If you still cant agree, you can get help from a mediator - this is someone who doesnt know either of you and is trained to help people resolve disagreements. Comply with above orders within four weeks. Hounslow London Borough Council is the local authority for the London Borough of Hounslow in Greater London, England. The council have to weigh up all relevant information before reaching a fair and balanced decision. In its stage one complaint of 29 April 2021, the landlord acknowledged the resident had been making reports for more than 12 months however said that it logged the ASB complaint in August 2020. They will decide whether the hedge adversely affects the reasonable enjoyment of your home and its garden or yard and what, if anything, should be done. a town of Middlesex, 10 m. SW. of London; railways have done away with its importance as a posting town; in the vicinity are gunpowder mills, barracks, and the famous Hounslow Heath. Despite the resident expressing dissatisfaction with its service on further occasions, the landlord only logged a complaint in April 2021. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Its actions were appropriate with no delays or service failures. Breaking the abatement order can result in fines up to 5,000 or up to 20,000 for a factory or business. The complaint was logged with the Housing Officer in August 2020. On 8 April 2022 the landlord told the Ombudsman that: the neighbour was temporarily house elsewhere from 13 January 2022 which was agreed for six months. Postal Address. Part 8 of the Anti-social Behaviour Act 2003 allows local councils to deal with complaints about high hedges whose area contains the land on which the hedge is situated. Having reviewed the actions taken it was satisfied that the case was managed satisfactorily. This guide explains the powers that local authorities have to deal with disputes between neighbours about high hedges, and how home owners and occupiers can complain to the local authority about such hedges. and it did not explain why it had not logged an ASB complaint prior to August 2020. pay the resident total compensation of 600. On 13 September 2020, the resident provided the landlord with records of noise nuisance from 3 September to 12 September 2020. Therefore, from March to June 2020, apart from contacting the resident to discuss the issues and asking him to complete diary sheets, there is a lack of evidence to demonstrate the landlord properly assessed or investigated the residents reports despite agreeing that it would. You can find your council's website on GOV.UK. Reacting to the sentence, Councillor Tom Bruce, cabinet member for regeneration and development at Hounslow Council, said: "I hope this prosecution and hefty fine sends a strong signal that we . Think carefully about the reasons for your complaint. He said he was concerned about calling the Councils Enforcement team as he did not want to jeopardise his or his familys safety. The landlord noted that, on its visit to the property on 24 February 2020, the resident. It did engage, after an incident involving the police and Fire brigade, owever at times there was little or no progression of the action plan despite on going reports from the resident. The landlord noted that. Their accounts of what has happened are summarised below. It also says it will contact/interview the alleged perpetrator notifying the reporter of the outcome. The resident, and others on his behalf contacted the landlord during July and August 2021 about the neighbours alleged behaviour and the fire risk. One that keeps some live or green leaves all year round. The remedial notice issued by the council will say what must be done. There is no evidence of the landlord logging a complaint prior to April 2021. Contacting Hounslow Council. The resident contacted the landlord on 6 March 2020 complaining that he and his family were having sleepless nights and he had been signed off sick from work because of loud noise and banging from his neighbour. Hounslow Council Complaints - Complaints Department acknowledge these issues in its complaint responses. High hedges: complaining to the council - GOV.UK More information on the cookies we set can be found in our cookie policy. They concluded at this time that there may not be a case to investigate or keep open any longer but said they would write to. Well send you a link to a feedback form. The complaints responses did not sufficien, detail its investigation into the handling of the issues raised. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. The Ombudsmans role is not to establish whether particular events occurred; for example, it is not our role to assess whether antisocial behaviour happened. The landlord will then open an ASB case and send the reporter a letter acknowledging the report. Sometimes things go wrong and we need to be aware so that we can fix and learn from them. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbour's enjoyment of their home and/or its garden or. They simply send you a. It was working with other services to assess the residents vulnerability and explore the possibility of moving him to an alternative accommodation on a permanent basis. Here is a summary of privacy when using this chat. It kept happening and he was going around in circles. Generally if the noise is loud and occurs often - especially at night - it can be considered unreasonable. You can complain about problems that you have in a home that you own or occupy and/or its garden or yard because of the hedges height. will write to the resident to explain why. It also advised him of the importance of it witnessing the reported noise to be able to take further action. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Yes. How to Dispute a Hounslow PCN [98% Success] - DoNotPay Collecting written evidence from you and your neighbour and visiting the site will make sure that the council have the information they need to make the right decision. It was literally 24/7. In its final complaint response to the resident, the landlord advised that there was insufficient evidence to take steps to possess the neighbours property. What to do if you think your neighbours are smoking weed
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