Kindly email me so that I can help you right away: reagene.biz@gmail.com THANK YOU!! Tanya And how long will you be staying with us? We will then help that guest and provide impeccable customer service on your behalf. Copyright @ 1998-2023. Save my name, email, and website in this browser for the next time I comment. Mock sales calls should be part of onboarding, training, and continuous development. For how long does Mr. Abrams plan on staying at the hotel? Travel Agent: Okay. Practical English :: Air Travel :: Reservations (airline) :: Dialogue 2 Cloudflare Ray ID: 7c0e004e9e22d3f4 May I ask you for a special favor? Calling Diner: Wow, that sounds incredible. My number is 626-555-1739. Let me check our computer here for a moment. A: That price is perfectly acceptable. A: I will be traveling to Aspen, Colorado. B: The price per night is $308. Goodbye. Reservation Officer: Sure Madam. Let me check and see what rooms are available. Making Room Reservation on Telephone (Practical Training) A: Of course! A: No problem. Now, is a queen-size bed okay? Someone will give you a call momentarily. Do you need a room with one bed or two? I thought it's a great preparation for you! But if you don't travel on the coach you should arrive at the airport before 8.30am. Hotel Receptionist: May I have your contact number, madam? Hotel Reservation Dialogue #1 R: Good morning. I HAVE A NEW WEBSITE. A: Yes, that'll be just fine. B: I'm happy to hear that, sir. Receptionist: Good afternoon! Hotel Clerk: $80 dollars, plus the 10% room tax. Click to reveal We look forward to seeing you then! B: That won't be a problem. This is Tanya. Carefully look at their dialogues: Reservation Officer:Good Morning. Travel Agent: It's only $980. Is there anything else I can help you with? Mary Jones: . HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. Well, lets go with that. CALL CENTER MOCK CALLS SCRIPT SAMPLE -TECHNICAL SUPPORT - Academia.edu Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. A: Certainly. A: My name is John Sandals. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. November 25, 2019 at 8:18 pm . Guest: Great. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Well, let's go with that. My phone number is 626-555-1739. What's the actual price? HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! Front Office Practical Role Play Scripts for Hotel - SlideShare B: Thank you so much, Mr. Sandals. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, The guest wants to reserve room for her husband. Mock Sales Calls: 10 Step Guide With Tips, Scripts, and Examples for 2022 A: I hate cigarettes! Here at A Courteous Communications we offer affordable rates with no long-term commitment required. How may I help you? PS: IMPORTANT! What can the agent improve on? Cancelling Hotel Reservation (Telephone Call Script) - YouTube Step 2: Empathize, apologize or assure (whichever applies). Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) 504K views 1 year ago Mock Call #9: Hotel Reservation. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. Guest: Actually 5th April is my husbands birthday. Your flight under American Airlines that was. B: It's $308 a night. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. Hotel Receptionist: Certainly mam. Calling Diner: Perfect and thanks for your help. Dear Readers, this is just a sample conversation. Virtual Hostess: We most certainly are, Ted. There are many points you need to understand while taking reservation. What time should I arrive at the airport? hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. Receptionist: We can handle payment upon your arrival on Friday. Hotel Receptionist: Thank you madam. Guest: Well, a double-bedded room with AC and other facilities at least. Man: Yes, Id like to reserve a room for two on the 21st of March. Caller: Whoo. Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. B: That is what I am here for. A: That'll be no problem. Am I right? Do you need our services? Now, Mr. Sandals, about the room, smoking or nonsmoking? 1. Virtual Hostess: Good evening and thank you for calling Smiths Steak House. Mr. Abrams: Thank you! Your reservation is now verified, so all I need is your phone number. Would you like to make a reservation? Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? Cloned 30,075. Guest: Oh both are nice. This is the front desk. HOTEL RESERVATION MOCK CALL SCRIPT.docx - Course Hero Virtual Hostess: Thank you, Ted. The action you just performed triggered the security solution. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? My phone number is 626-555-1739. Reply. So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. You can cancel up to five days in advance and we will refund your deposit. Gender: Male or Female. Love you! See you again! Learn how your comment data is processed. Now you have been booked, Ms. Jones. Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport. AU2(^Hx oI]$T endstream endobj startxref Your reservation is in our computer. Travel Arrangements - Script - Randall's ESL Cyber Listening Lab Thank you for flying with us at Net Jet. Situation: The caller heard some gun shots, and saw people running from his neighbor's house. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. All we need now is a phone number. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. 7 Outbound Sales Call Script Examples (+ Free Templates) There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. THIS IS NIA SPEAKING. Caller's Profile: Female, 20-25 years old, nervous. A: $308! B: Would you prefer to leave from Los Angeles or Burbank Airport? Here at A Courteous Communications we offer affordable rates with no long-term commitment required. I plan to be there in April from the 14th to the 17th. Copyright @ 1998-2023. May I have your full name, please? The Ultimate Script for Selling Tour Packages Over the Phone Agent: Okay Mr. Torres, your reservation code is R143. I look forward to my stay. Caller: Alright. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. A phone call to reserve a hotel room in English. (GEMS)4. You take care. Performance & security by Cloudflare. Please tell me the days you'll be here. We look forward to receive you on 4th April. AGENT: ALRIGHT! Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail.com; Hospitality Career Guide Blog Page 34 5- Repeat the surname, room number and time of the requested wake-up call in order to assure the guest that all details are . Practice the Conversations of This Topic with Mike, HOME Copyright 2023. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. It's area code 626-555-1739. How many rooms shall I book for you? B: Perhaps you didn't know that we have new room rates. Discover short videos related to mock call for hotel reservation script exercise on TikTok. I have also included the product knowledge so you can train yourself to think like a call center agent. Receptionist: Yes, all hotel guests are allowed access to those facilities. B: Very good. Please note the number. Reservation Officer: I can understand your urgency madam but I am very sorry. 2 Hotel Conversation in English - Room Reservation Dialogues is hosting a convention. A: My plans are to be there April 14th to the 17th. (After few seconds). Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. May I help you? Hotel Receptionist: May I have your name please? Have a pleasant day. mock call for hotel reservation script exercise - TikTok This is Cherry speaking, how may I help you today? By the way, how much is it? A: I quit smoking, so nonsmoking. Guest: Yes, thats right. Here are eight best practices for providing great customer experiences. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. Successful resolution Thank you again for calling [Company Name]. You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. Listen to the recording on travel arrangements and read along with the conversation. Hold on for few seconds. Let me see here. Step 3: Confirm the customer's account (if applicable). B: Let me repeat that: 626-555-1739. Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Goodbye. Review the key vocabulary and the sample sentences. 00:00 00:00 Woman: Hello. Tanya What are the dates you will be visiting with us? Hotel PQR, Reception. 43 0 obj <>stream 2. STEP 4 - Finish with a courteous call-closing statement. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. It is a mid-range hotel. Would you like a smoking or nonsmoking room? Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. All rights reserved.eslfast.com. [Okay] And when will you be returning? If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. to inquire about available rooms. me to have a short recap of what we have discussed today. I'm Michelle, at your service. Calling Diner: Oh wow, that would be great. A: How much per night are we talking about? HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube Review the key vocabulary and the sample sentences. READ BELOW. A: Sure, John Sandals. 2. :) Thanks so much for watching. MAY I KNOW WHOSE ON THE LINE? Hotel Clerk: All right. A: Definitely nonsmoking. B: Hi, Mr. Sandals. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? Guest: Why not? Reservation Officer: Sure madam. Let's go with the cheaper flight. Reply. STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. Virtual Hostess: Our dining room dress code is smart casual. HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Voice Age: Young Adult. What days do you need that reservation, sir? You might notice that in the description above, it still shows callcenterninja.com. Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Is that acceptable, sir? I hope sir will be surprised and happy. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. What is yourdestination? to change a reservation. : Good morning sir. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. 2. B: It's a pleasure, Mr. Sandals. . B: Great! Calling Diner: Hi Sara, my name is Ted. It looks like we have several rooms available. My name is Michelle. Guest: That is so kind of you. to report a cancellation. Hmmm. Explore the latest videos from hashtags: # . Mr. Abrams: A single room with no balcony will suit our needs just fine. Are you within walking distance from the Hilton on I-Drive? Hotel Receptionist: I repeat917494-4476. 3. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5 Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. Has been out of service for more than a week. Guest: No sorry. Review the key vocabulary and the sample sentences. Calling Diner: Email would be best; it gets sent to my cell. I'm John Sandals. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Hotel Room Service - Script - Randall's ESL Cyber Listening Lab Yes, but you will have to confirm this reservation at least two hours before departure time. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. GUEST: I AM CHRISTIAN LABONETE. Step-2: Greet the guest properly. "Good Morning, Front Desk. Right? B: One more second, sir. STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). Be assured that we will also decorate the room in best possible way. Reservations clerk: . A: John Sandals. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Man: Oh, thats a little too expensive for me. Our call center agents will be trained on this information in order to properly assist your calling guests. Thank you for doing business with us, Mr. Sandals. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. Receptionist: I am glad that I could help you today. All rights reserved. Let me check what flights areavailable. I made this \"interactive\" so that I'm not the only one talking about the topic. STEP 3 - Ask the customer if there is anything else that they can be helped with. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. A: Sure, John Sandals. Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. Hotel Clerk: Oh, sorry. Download our free sales script templates and customize them to move leads through your sales process more efficiently. Your reservation is all set except for your phone number. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5 Listen to the recording on hotel reservations and read along with the conversation. This week the chef has a three-course special on the menu. The caller can't stay on the September long weekend because the hotel. Travel Agent: Sure, no problem. STEP 1 - Briefly summarise what has been accomplished on the call. Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. Let me have your address, please? Do you mind, sir? Carefully look at their dialogues: Hotel Receptionist: Good Evening. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream What is it? is closed for the season. May I know the specific date for the reservation? How did the agent resolve the concern/issue?3. A: A queen sounds great. I cant guarantee you but I hope you will get single room there. By the way, how much is it? My name is Michelle. Could I have your full name, please? The coach leaves for the airport at 6.15 am. Caller: Alright. (OPPORTUNITIES)5. Phone Conversations, 8. Booking a Plane Ticket 54.36.126.202 What days will you need a room? Steps You Should Follow Step-1: Answer the telephone within 3 rings. This is a useful text for learning how to make a hotel reservation in English. Guest: Ok. Review the key vocabulary and the sample sentences. B: Thank you, Mr. Sandals. This website is using a security service to protect itself from online attacks. HOW CAN I HELP YOU? f&!bLEL `'E9xq A: Nonsmoking, definitely! A: I'll be there in April: Friday through Monday, the 14th through the 17th.
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