Choose Economy Classic for the great value service you know and love, including 23kg baggage allowance, plus hand luggage and free seat selection. This benefit is only available once and is valid for one year. Plus, your own feed of TPG content. Cancellation fees apply per person, per booking. You'll get some flashy tags for your bags and more Points on your purchases. Flexible economy. For Platinum Velocitymembers travelling on a Freedom Fare you will enjoy the same benefits as our Flex Fares, learn more about our Flex fares. Cookie statement | 2.3 Ticket Time Limit for EU Point of Sale only see table below. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. The Help America Vote Act of 2002 (HAVA) is a federal law that created minimum standards for election administration following the 2000 Presidential election. Reward Seat carrier charges can be paid for using Points or a combination of Points and cash. Whether waking up with a cup of fresh made barista coffee or relaxing with a glass of wine at the end of a long day, Virgin Australia lounges aim to make flying a pleasure. International lounges operated by our partner airlines may be temporarily closed. Learn more about out ourinternational airline partners, and any applicable complimentary baggage allowance. Today, we will look at the different types of Upgrade Certificates, how to earn them and how to redeem them. Benefits do not apply for flights to/ from North America from 2 July 2018 onwards. Available to Platinummembers. Lounge access is subject to the Virgin Australia Loungeterms and conditionsandlounge rules. Elevate: $365. The move brings Virgin Australia in line with international airlines who offer similar fares domestically including Air New Zealand, American Airlines and Lufthansa in Germany. Previous fares Current fares Domestic fares . You can learn more about how we make money. Thankfully, you can avoid this by asking a Delta agent to prioritize one leg of your journey. Enjoy access to over 150 international airline partner lounges when travelling with our international airline partners. Just remember that each person requires a separate upgrade certificate. The ultimate guide to getting upgraded on Delta, asking a Delta agent to prioritize one leg of your journey, How to save money with an annual Delta companion ticket, The ultimate guide to Delta Choice Benefits, How I used a Global Upgrade Certificate to fly Delta One for the price of Premium Select, How to earn Delta elite status with credit cards, Do Not Sell or Share My Personal Information. Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans. This is why the airline has introduced the Economy Lite seat-only fare, giving travellers the option to remove the unwanted cost of checked baggage from their ticket price. If they prefer to keep the extras, there are great value inclusive fare options available.". Even if youre booked on separate reservations (e.g., your company books your economy ticket, and you book your spouses economy ticket later), you can use your Upgrade Certificates for both passengers. Transfer Credit Card reward points To Velocity, Transfer Hotel Loyalty Points to Velocity, Shop using Points at the Velocity Rewards Store, Velocity Frequent Flyer | Home Page | Virgin Australia, Travelling on a Fare purchased prior to 19 August 2021, Select your seat at the time of booking or at check in. Getaway: $310. But whos #1? For full Terms and Conditions, view theVelocity Member Benefit Terms and Conditions. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. ^For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 , unless the booking has been changed on or after 17 November 2022, in which case the cancellation fee in the table above will apply. It also includes Flying Club redemption bookings. If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. The airline says that 1 in 3 customers don't bring a checked bag when they travel despite baggage being included in their ticket and that the number is even higher on flights between Sydney, Melbourne and Brisbane. All Virgin Australia Future Flight Credits will expire on July 31 2022, and it's not currently possible to extend the expiry date of any unused credits. our Car and Hotel Partners. Refunds do not apply as per the original fare rules. Calls are prioritized based on the members tier and serviced by our experienced team members. Only valid Upgrade certificates can be used. Take a pick to suit your needs: Lite, Choice, Flex, or Business. https://www.virginaustralia.com/au/en/_cookiesAcceptance/, Virgin Australia Airlines Pty Ltd ABN 36 090 670 965. To maintain Platinum membership you will need to earn800 Status Creditsand fly8 Eligible Sectors3within your 12 month benefit period. What does this mean for people who have booked prior to 19 August? Receive ComplimentaryEuropcar Privilege Elite MembershiporHertz Gold Plus RewardsPresidents Circle. Fast-track your domestic airport experience with Priority Check-in. 2 If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. More than 14 days prior to scheduled departure, The ability to obtain a refund of Points will depend on the fare type purchased and this is only available for, If you have booked a combination of a Reward Seat and used Points for an Any Seat, please refer the. Flights between Brisbane, Sydney and Melbourne:Platinum members can request to Fly Ahead on an earlier flight departing up to 2 hours prior to their booked flight by contacting the Guest Contact Centre. traveling on an Etihad Airways operated flight with an EY flight number. She has written about healthcare, lifestyle, and travel but says that "aviation trumps all else". This means that those booked in Main Cabin or Comfort+ will be upgraded to Premium Select Deltas version of premium economy on three-cabin international flights (and will be placed on a Delta One waitlist 24 hours prior to departure). Although we cover a wide range of products, providers and services we don't cover every product, provider or service available in the market so there may be other options available to you. Upgrade Cancellation and Amendment Policy, Guaranteed Economy Reward Seats for an Annual Family Trip, see our Terms and Conditions, international lounge operated by our partner airlines, (up to 23kgs in Economy Class and 32kgs in Business/First Class) when travelling to the USA/Canada, (up to 23kgs in Economy Class and 32kgs in Business Class), up to 23kgs in Economy Class and 32kgs in Business Class, Guaranteed Economy Reward Seats for an Annual Family Trip Terms and Conditions, Companion Gold Membership and Platinum Membership Terms and Conditions, Log in to your Account to setup Family Pooling, Membership Pause for Parental Leave Terms and Conditions, Velocity Member Benefit Terms and Conditions, The ability to upgrade with UpgradeMe Points. Priority Check-in is also available through the Business Class counter when travelling on international flights operated by Virgin Australia. Virgin Australia customers who purchased a Getaway, Elevate or Freedom fare will retain their ticket's original terms and conditions for all bookings ticketed prior to 19 August 2021. Global Upgrades on Virgin Atlantic flights must be confirmed 24 hours before departure. You must book a paid Virgin Australia-operated flight with a VA flight number - although Economy Lite fares aren't upgradeable. Calculated Fare amount is calculated off a base fare. 5.3. 5. The information belowsets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay. *From 5 February 2022, flights to Cocos Island, Christmas Island and Partner Airline operated flights booked with a VA flight number will no longer be eligible flights under our Economy Reward Seat Guarantee, Access to Virgin Australia Sydney and Brisbane Lounge Premium Entry, Request to Fly Ahead to your destination on an earlier flight1. Depending on the fare type you have booked, cancellations and changes to your booking may attract fees and surcharges. Not included. Y, H, K, M, L, G, V, S, N, Q, O and E: economy. Here's how Delta will determine your spot on the upgrade list: Medallion status. Select your preferred seat from reserved zones as determined by your Velocity membership level and the fare class booked on flights marketed and operated by Virgin Australia. You'll just need to use your ticket by 31st December 2023. Travelling with carry-on baggage only:Requests can be made at a Virgin Australia check-in kiosk, Priority Check-in counter, in the Virgin Australia Lounge or at the Service Desk (where available). Carry your valid My Velocity Card with you at all times to ensure seamless access to your travel benefits when travelling with our airline partners. 3.6. The fares below apply to bookings made on or before 18 August 2021. It can usually count on at least one seat not being sold on a long-haul flight. For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if youd like someone else to benefit from your ticket. 4.2. Visit theVirgin Australia websiteto check your allowance. If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. Here's the breakdown of cost, Velocity Points and Status credits for each fare class: If we use this example as our litmus test, you'll save nearly 10% by forgoing checked-luggage. 6.1. One of two big players in Australia (the first being Qantas), Virgin Australia gives its passengers a choice of four fare types. Priority Economy Seat Purchase Terms and Conditions. 4.2. The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. Guaranteed Economy Reward Seats for an Annual Family Trip Terms and Conditions. You must pay any fare differences, plus any applicable change fees. For all flights, make sure you understand theConditions of Carriageand for package holidays, theterms and conditionswill set out your options. We have the fare for you. Tickets must be issued in accordance with the date and time in the fare rules. If your flights are cancelled please refer to ourflight disruptionspage for more information, or refer to yourcancellation options. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice. Receive a 100% Points bonus on miles flown, in addition to the base Points earned, when travelling on a Qatar Airways operated flight with a VA flight number. Failure to process may result in the booking being cancelled, without the possibility of reinstating on the same fare basis. Any amount paid for using a credit or debit card will be included in the value of the Future Flight credit. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Upgrade Cancellation and Amendment Policy. This policy applies to bookings made on or after 03 Mar 2021 until 15th February 2022. All changes must be in line with the applicable fare rules. Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia. We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. (c) 2022. A ticket may have up to four consecutive ticket numbers and four flight coupons per ticket number (a maximum of 16 flight coupons). Domestic services Lite: Complimentary water, tea, and coffee are included in Lite fares. Note: Virgin Australia may be waiving some change and cancellation fees until mid-2021 due to COVID-19. 2.1. With the cost of living rising, how can you get more in your pocket? Finder Wallet's services are not covered by the Australian Government Guarantee on Deposits. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantic's international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. As per the rules of Virgin America, unaccompanied minors come under the age limit of 5 to 14 years. This rule applies to both Delta and partner flights. Up to four guaranteed economy reward seats to any Virgin Australia domestic destination, if booked at least six months beforehand (includes peak periods) Complimentary once-off Gold status with Hilton or IHG Complimentary once-off Privilege/Five Star status with Europcar or Hertz 75% bonus points on Virgin Australia flights (except Lite fares) Flex: $750. A Priority waitlist booking doesnt guarantee that a seat will be made available for purchase. You should consider whether the products or services featured on our site are appropriate for your needs. *For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. My flight was cancelled by Virgin Australia. Here's how these fare classes fall into the classes of service offered on the Boeing 777-300ER American is using on this route: F and A: first class. Earn double Points on eligible rides to and from selected airports. If you booked before this and would like to make a change, check out ourearlier policies. Please refer to our Credit Guide for more information. Explore your fare inclusions and flexibility across our Domestic and International fares. This includes all flights with First Class and domestic flights with the Delta One experience. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. All upgrades are subject to Reward Seat availability, which is controlled by Virgin Australia, and to the, Velocity Frequent Flyer Pty Limited ACN 601 408 824. Accessibility | Here are the fare codes you can expect to find. Choose to pause your membership for a period of six months when you are expecting a new addition to the family. Exclusive Platinum membership with Unfortunately, gate agents cannot apply Upgrade Certificates at the airport. Tickets are valid for 12 months from the date of issue and all travel must be completed within the validity period. Enjoy lounge access immediately upon arrival at your destination after your Virgin Australia flight for up to 60 minutes. In other words, if youre flying from Chicago's O'Hare International Airport (ORD) to Tokyo's Haneda Airport (HND) via Detroit Metropolitan Wayne County Airport (DTW), and your upgrade only clears for the one-hour hop from Chicago to Detroit, your certificate will still be considered used. Request an upgrade any time after you have booked your flight, up to two hours prior to scheduled departure time by contacting the, Upgrades are subject to Business Class Reward Seat availability and to the. Privacy policy | Deltas only major restriction is that you cannot apply an upgrade to a Basic Economy (E fare) ticket regardless of your Medallion status level. Revalidation: Both voluntary and involuntary revalidations are not permitted. If you don't have Velocity Gold status or higher, it's better to book flights that have reward seats available in Business Class, so you can confirm your upgrades instantly. Virgin Australia has introduced brand new Economy fares: Economy Choice, Economy Flex and Economy Lite, which will all offer different booking options. You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
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