It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. 30-03-2019 2. How to Know if there is a problem with the BT Disc Setup? They will support you in checking the whole device's status and fixing its potential problems. Step 3. If you encounter any issues, access the BT official website's support team. Follow the simple steps below for troubleshooting this problem. Hi@gibbylinkswelcome to the community and thanks for posting. Step 6. If you want to replace it, ask the helpdesk to change the new one. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. The red light often indicates a potential problem when it appears on your device. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. If it shows blue light, the location it tells you is excellent. Connect it with the WAN port on the BT hubs back. Thanks. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. Go to your hub's settings in the My BT app and choose Update wireless network. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. You can also get full Wi-Fi as part of the BT Halo 3+ package. The light will turn to blink red but return to solid blue after a couple of seconds. Hi@JimWooly21 thanks for the update and good to hear all is working ok now. Step 5. I can't install an add-on disc. You need to activate it by following the instructions in the email we sent you. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? Another way you can use for BT Wifi discs setup is to use a mobile app. Try rebooting the disc, the primary disc and the router. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The LED will flash blue slowly. This will take you through the setup and suggest the best place for your discs. Again the light will turn a solid blue. 2h37. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. You can download the My BT app from the App Store or Google Play Store. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. Besides, keep the BT disc away from other electrical devices. Ask questions and share tips with other people 24 hours a day. If you're still having problems, use our online troubleshooter. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. The best spot for your Wi-Fi Disc. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. The BT whole home wifi disc setup with the My BT app allows you to experience a great network signal. Ask for support from BT team if you have issues. You can manage your BT account without difficulty when using the My BT app. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. 17h23. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Wait for the final results from the app. What's the admin password and why do I need it? I have several devices connected to this switch and they all work just fine. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. The LED is permanently red and the new disc doesn't appear in the app. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. 19-08-2019 To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Step 3. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. On the home screen, select. Step 2. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Follow these steps to work out the best location for your disc. These easy steps will quickly have you up and running. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Alternatively, follow the steps below to connect using an ethernet cable. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Use the disc location checker in the My BT app to find the best location for your disc. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. 10-07-2020 19-08-2019 What does the red light mean on the BT Complete WiFi Disc? This article will give you a specific explanation of this problem and a full tutorial on fixing it. You can consider this method as the last resort, even if your Shaw modem flashing green. You can follow internet usage, bill, and products of the UK companys extras. If you're still having problems, use our online troubleshooter. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. Problems with Complete Wi-Fi, what do I do? On the home screen, select More, Your wi-fi network and then Set up new disc. Next, you must plug the BT disc into the socket. Take a look at the video and information below about getting set up. The LED will flash blue slowly. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. Step 3. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Is there another way to pair it without connecting to the router by Ethernet cable? The quickest and easiest way is by using the BT Business app. Within two minutes, follow the instructions on your device to connect. The extension can never, however, be as quick as your router, so that is all it means. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. Usually this is about halfway between the two devices. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. Usually this is about halfway between the two devices. However, this information is not applied for Xfinity modem blinking green. Dont use another power adapter. Set up the BT disc through an Ethernet cable. You need the My BT app to find out where to place your discs for the best signal. 31-01-2019 Restart is one of the simple and popular methods to help you solve technological problems. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. I have had the SH2 and Disc for over 9 months and it has never lost connection. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. on Wait for 5 minutes to start a detection on the device. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. on Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. 01-04-2019 Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Step 4. The range of the discs can vary significantly depending on the operating environment and the location. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. 20h48. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. I have one of mine connected to an 8 port switch! Set the Complete WiFi Disc Setting from mode 2 to mode 1. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. What is Complete Wi-Fi and how do I get started? The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. It is one of the best ways to troubleshoot the problem quickly and effectively. 18h07. It will support you in monitoring the companys online services while accessing the process. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. Select the Begin Location Test option by tapping it. This will guide you through the set-up and suggest the best location for your disc. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Alternatively, follow the steps below to connect using an ethernet cable. Remove My BT app and BT Whole Home WiFi on your device, Step 3. Go to Advanced Settings and choose Wireless. Connect the disc to the hub via Ethernet cable by closing the two devices. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait.
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